Power capacity and capacity history reports coming empty in DCO 7.3.5

[DCIM_Support]

When we generate reports for power capacity and capacity history there is no data and showing empty field.

(CID:93915040)

[DCIM_Support]

The report is based on data collected over the last 24 hours, so the server must have been running for at least 24 hours. Do you see a red cross or do you see a graph without data? Does the report show data if export it to for instance pdf?

(CID:93915041)

[DCIM_Support]

Shemil,

Please look at the previous question on the same topic:

Christian

(CID:93915054)

[DCIM_Support]

Hi Jesper,

The server is at a customer site and its working since months.Report Error.JPG

Screen shot attached for power capacity report. I exported to pdf and yes its giving me the report.

Can you advise why its not appearing here and only when exported?

Thanks

Shemil

(CID:93915105)

[DCIM_Support]

You will need to make sure the customer has write access to this directory C:\Users\"username"\AppData\Local\Temp Do they have Internet Explorer installed on their computers? If this is an older version then please instruct them to upgrade to a newer version. Thanks Jesper

(CID:93915108)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.