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Netbotz570 and pelco sarix IJP121-1IS

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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Netbotz570 and pelco sarix IJP121-1IS

This question was originally posted on DCIM Support by Erhan Yasar on 2018-01-31


Hi community,

Our customer wants to connect pelco sarix IJP121-1IS camera to netbotz 570 device. I try to connect but link status always stays in offline. (screenshot from other document) I can connect the camera via HTTP/HTTPS.  Netbotz version is 4.6.4.

What should I do?

(CID:128749644)

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Re: Netbotz570 and pelco sarix IJP121-1IS

This answer was originally posted on DCIM Support by Miguel angel solans on 2018-01-31


Upgrade firmware Pelco

(CID:128749669)

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Re: Netbotz570 and pelco sarix IJP121-1IS

This comment was originally posted on DCIM Support by Erhan Yasar on 2018-02-02


Hello,

I have updated the firmware of the Pelco but still get nothing. 

I ll be here at customer's location for 5 more hours. Can you help me to solve this today?

(CID:128750930)

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Re: Netbotz570 and pelco sarix IJP121-1IS

This comment was originally posted on DCIM Support by Miguel angel solans on 2018-02-02


Pelco and NB are in the same network?

(CID:128751101)

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Re: Netbotz570 and pelco sarix IJP121-1IS

This comment was originally posted on DCIM Support by Erhan Yasar on 2018-02-02


Yes, they are on the same network. Sometimes it gives Authorization error as seen in the screenshot.

(CID:128751153)

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Re: Netbotz570 and pelco sarix IJP121-1IS

This comment was originally posted on DCIM Support by Andrey Kryukov on 2018-10-26


Erhan Yasar Did you solve the problem?

(CID:134690086)

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Re: Netbotz570 and pelco sarix IJP121-1IS

This answer was originally posted on DCIM Support by spezialist on 2018-12-16


Dear Erhan Yasar,

I recommend you upgrade the firmware of the NetBotz-4.x appliance to version v.4.6.3. For more information, see new Release Notes NetBotz v4.6.3.pdf

Hope this helps you.

With respect.

(CID:137725570)

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