Netbotz NIC card rebooting each 10 minutes

[issa1998]

HI All ,

Hope everyone doing well , we have 3 netbotz 250 which their NIC card is rebooting 10 minutes , we did factory reset and updated to latest firmware version but still same issue is anyone face such issue and hopefully fix it .

Thanks community

Issam

[tjlaw]

Hi, 

Not sure if the article can give you some idea? 

https://www.apc.com/us/en/faqs/FA156063/

A “System Warmstart” (or restart) event indicates that the NMC has rebooted and completed startup, without losing power. This may be due to any of the conditions mentioned below.

• The default gateway is wrong or the network traffic is too heavy and the gateway can not be reached.

The default gateway can be any valid node's IP on the Network Management Card's network. The NMC implements internal watchdog mechanisms to protect itself from becoming inaccessible over the network. For example, if the NMC does not receive any network traffic for 9.5 minutes (either direct traffic, such as SNMP, or broadcast traffic, such as an Address Resolution Protocol [ARP] request), it assumes that there is a problem with its network interface and restarts to prevent further problems. To ensure that the NMC does not restart if the network is quiet for 9.5 minutes, the NMC attempts to contact the default gateway every 4.5 minutes. If the gateway is present, it responds to the NMC, and that response restarts the 9.5-minute timer. If your application does not require or have a gateway, specify the IP address of a computer that is running on the network most of the time and is on the same subnet. The network traffic of that computer will restart the 9.5-minute timer frequently enough to prevent the NMC from restarting.  

BR, 

TJ

[joshellisSE]

Hello Issam,  did the FAQ that TJ provided help you resolve the issue?  Thanks.