DDF File For Schneider Devices

[barlasbaycik1]

Hello;

We have Schneider Uniflair Cracks, 

I tried many DDF about our Cracks. We added some of them successfully but we can't add some devices with those DDF files. So how can we solve this problem. You may also see attached pictures.

https://dcimsupport.ecostruxureit.com/hc/en-us/articles/360038797394-Uniflair-DDF-identification-gui...

Best Regards;

Barlas.

[barlasbaycik1]

I added one picture cracks models which we have live problem.

[masolans]

Have you tried Uniflair_LEL or schneiderelectric_ledxg2?

[barlasbaycik1]

Hello

Yes I have tried them. But it didin't solved.

Best regards;

Barlas.

[Nicholas.StPierre]

Hello,

My guess is that you have multiple "pCOWeb" SNMP DDFs installed on your DCE. The problem with monitoring devices that use the Carel pCOWeb card is that there is no way to differentiate one device from another since the communication card does not provide any information over SNMP that can differentiate one device from another. This applies to any device from any vendor that uses these cards. There is a disclaimer about this on the Uniflair DDF identification guide:

You have 2 options to resolve this.

1. Use Modbus and the Modbus DDF for this device.
2. Update the SNMP sysName and the DDF to check for that sysName. More information on this help center article:
   https://dcimsupport.ecostruxureit.com/hc/en-us/articles/360014775598

I have been trying to contact you through our Zendesk ticket system, but have not gotten a reply which is why I am posting here. If you have any questions or concerns, please let me know,

-Nick