Netbotz 750 - with camera NB165 can't save the surveillance scheduling

[MicBerthia]

We can disable a specific Time slot  and save ... but at the next day I see that the surveillance scheduling return at 100 % enable ... ???

Have you an idea pleas

[Cory_McDonald · Accepted solution]

Hi @MicBerthia,

I am unable to see the image that you posted, but I would start with ensuring that the firmware is the most recent.  The currently released firmware as of writing this is 5.3.5 and can be found on the apc.com product page for the 750 in the Software and Firmware section: https://www.apc.com/us/en/product/NBRK0750/netbotz-rack-monitor-750/

If the issue is still occurring after getting your appliance to the most recent version, please reach out to technical support for assistance as they will need to gather some detailed information on the issue.

Regards,

Cory

[Cory_McDonald]

Hello @MicBerthia,

Were you able to get the surveillance working properly? If so, any updates on a resolution would close out this forum post.

Kind Regards,

Cory

[michalama]

. First, ensure that your device’s firmware is up to date, as outdated firmware can sometimes cause scheduling problems. If the firmware is current, try performing a factory reset on the camera and then reconfigure the surveillance schedule from scratch. This can often resolve issues caused by configuration errors or software glitches. If the problem continues despite these steps, reaching out to APC support for more specialized assistance might be necessary to address potential firmware bugs or hardware issues.