Netbotz 450 not loading all boot processes

[DCIM_Support]

This question was originally posted on DCIM Support by Thabo Maepa on 2018-10-02

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Hello All, I have recently encountered a puzzling issue with a Netbotz 450. Connecting to it serially via terminal. The appliance hangs while booting up, see below:

The appliance hangs at Net: FCC1 ETHERNET

Note: appliance is operating with the latest firmware, date of manufacture: 2018/03/09. 

Nothing loads after that. What might be causing this issue?

U-Boot 1.1.4 (Oct 31 2017 - 14:32:43)

MPC8248 Reset Status: External Soft, External Hard

MPC8248 Clock Configuration
- Bus-to-Core Mult 3x, VCO Div 4, 60x Bus Freq 16-50 , Core Freq 50-150
- dfbrg 0, corecnf 0x10, busdf 3, cpmdf 1, plldf 0, pllmf 3
- vco_out 400000000, scc_clk 100000000, brg_clk 100000000
- cpu_clk 300000000, cpm_clk 200000000, bus_clk 100000000
- pci_clk 33333333

CPU: MPC8248 (HiP7 Rev 14, Mask 1.0 1K50M) at 300 MHz
Watchdog enabled
I2C: ready
DRAM: 128 MB
FLASH: 64 MB
PCI Scan: Found Bus 0, Device 22, Function 0
PCI Scan: Found Bus 0, Device 22, Function 1
PCI Scan: Found Bus 0, Device 22, Function 2
In: serial
Out: serial
Err: serial
Net: FCC1 ETHERNET

(CID:134038009)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-10-02

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Hi Thabos,

I've seen a few instances where the reset button has been stuck "in" and it can cause the boot to hang or the system to constantly reboot. My first suggestion is to get a paper clip and push in on the reset button and move it around a little to see if that resolves the issue. 

Other than that, it might be a firmware issue. I'm not sure where these lines are in the boot process but if it gets past the u-boot load (where it says press any key within 10, 9, 8....) then I would suggest reflashing the firmware using the tftp flash procedure here:

Thanks,

Steve.

(CID:134038137)

[DCIM_Support]

This comment was originally posted on DCIM Support by Thabo Maepa on 2018-10-03

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Hi Steve

Thanks for the response, I'll check if the reset button is stuck. i have a feeling that might be the cause. 😀

as for where it says press any key within 10, 9, 8....). the boot procedure doesn't reach that point. 

(CID:134038431)

[DCIM_Support]

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