Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

Netbotz 200 network interface incompatibility

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • EcoStruxure IT
  • EcoStruxure IT forum
  • Netbotz 200 network interface incompatibility
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we?ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Jef
Captain Jef Captain
76
APC_Steve
Commander APC_Steve Commander
54
gsterling
Commander gsterling Commander
49
Cory_McDonald
Lt. Commander Cory_McDonald Lt. Commander
15
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:54 PM

0 Likes
5
378
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-05 08:54 PM

Netbotz 200 network interface incompatibility

This question was originally posted on DCIM Support by Geoffrey Smith on 2019-07-23


I have some Netbotz 200 devices (NBRK0200) throughout my network running 3.7.5 firmware.  These work fine with the existing switch firmware but when I upgrade the switch firmware to the latest version the link will no longer come up.  I have a job logged with the network vendor for this and they are asking for information regarding the Netbotz "PHY" interface.  I assume this means the chipset that is used?

Also, is there newer firmware available for these devices?

Is anyone able to provide an authoritative answer for these queries?

(CID:147197350)

Labels
  • Labels:
  • NetBotz
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
Replies 5
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:55 PM

0 Likes
2
376
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-05 08:55 PM

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-07-23


Dear Geoffrey,

 

As per apc web page, NBRK0200 latest app firmware is version 3.7.5. So you are using the correct version.

NBRK0200 has got 10/100 base-T Ethernet port. Based on my field experience, I request you to check the current port speed that is set for NBRK0200.

Help Says:

 

If your current speed is set to Auto-negotiation and if the switch with the latest firmware that you are referring unable to match the port speed, the netbotz appliance will switch to slower speed ie., 10. In this situation, I suspect that your switch may not allow the appliance to communicate on the network. 

You can try setting the port speed to 100 Full-Duplex and see if it helps to resolve your issue. 

Regards,

Bala

 

(CID:147197363)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:55 PM

In response to DCIM_Support
0 Likes
0
377
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-05 08:55 PM

This comment was originally posted on DCIM Support by Geoffrey Smith on 2019-07-23


Thanks for your suggestion but I do not need to work around the issue, I already know how to do that.  What I need is the details of the Netbotz 200 interface hardware so I can pass it on to my switch vendor to assist them with their research so the issue can be resolved properly.  There seems to be some incompatibility between the Netbotz interface and the switch interface hardware (layer 1 issue I suspect) which is causing the switch to incorrectly negotiate speed/duplex with the Netbotz.  Everything is set to auto-negotiate and it all "should" work correctly and has done so in the past with earlier switch firmware versions.  With an intermediate switch firmware version the switch incorrectly negotiates to 100/half and with the latest firmware it will not bring up the link at all.  The Netbotz is set to auto negotiate in all cases.  Changing to manual speed/duplex will make it work but I should not have to do this.  I'm just trying to get the switch vendor to make their equipment work properly.

(CID:147197370)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:55 PM

In response to DCIM_Support
0 Likes
0
378
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-05 08:55 PM

This comment was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-07-23


Okay, I let other community folks to answer your query. 

(CID:147197381)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:55 PM

0 Likes
0
378
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-05 08:55 PM

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-07-23


Hi Geoffrey,

I've asked if we have this type of information available but I'm sorry, we're not allowed to provide detailed information on the components of the NMC cards / NetBotz appliances. As it stands, the info that Bala provided on working around the issue is all we have available at this time. 


Thank you,

Steve

(CID:147197599)

Reply
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:55 PM

0 Likes
0
378
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2020-07-05 08:55 PM

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc