NetBotz 750 unsupported firmware

[DCIM_Support]

I have a customer with one Netbotz 750 running on 5.2 firmware, however the "unsupported firmware" alarm is showing up on DCE 7.7.1

Wasn't this firmware version supposed to fix that?

(CID:152078016)

[DCIM_Support]

Dear Orlando.

Netbotz 750 appliance firmware version 5.2 is the right version to work in DCE 7.7.1 as per the below k-base

https://www.apc.com/dm/en/faqs/FA377507/

If possible, please have the customer to discover the appliance in DCE as per the below k-base document

https://www.se.com/us/en/faqs/FA381605/

You can also refer the below post:

If you still face an issue, please provide the screen shot of the error message that you see and netbotz appliance fw screen shot. 

Regards,

Bala

(CID:152078122)

[DCIM_Support]

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