NetBotz 750 unsupported firmware

[DCIM_Support]

This question was originally posted on DCIM Support by mike sutton on 2019-08-13

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TIAHi,

I have update a 750 to 5.1. but i am getting the following alarm from DCE:

Has anyone a link to this version of FW as there is only 5.1 in the FW catalogue

 TIA

(CID:147784074)

[DCIM_Support]

This answer was originally posted on DCIM Support by Cory McDonald on 2019-08-13

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Hello Mike,

This issue is outlined within the following knowledge base: https://www.apc.com/us/en/faqs/FA377507/

Firmware 5.2 for the NetBotz 750 is not yet available.

Kind Regards,

Cory

(CID:147784079)

[DCIM_Support]

This comment was originally posted on DCIM Support by Matt Wagner on 2019-09-16

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Hi Cory,

I'm also having this error trying to set the NetBotz 750 up in DCE. Is there any update on when the new 5.2 firmware will be released?

Thanks

Matt

(CID:148769932)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-09-16

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Hi Matt,

It's really close to release but we still don't have a confirmed date. 

Steve

(CID:148769966)

[DCIM_Support]

This comment was originally posted on DCIM Support by mike sutton on 2019-10-08

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Hi Steve,

Any update on the 5.2 FW??

(CID:149783501)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-10-08

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Hi Mike,

Not sure when it'll be on the web but local support personnel should have something they can provide.

Steve

(CID:149783509)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-08-13

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Hi Mike,

K-base mentions this error:

http://www.apc.com/us/en/faqs/FA377507

It's simply that with 7.7 and 5.1, images are not yet supported. You will need 5.2 for that to work. IN the meantime as mentioned in the k-base FAQ, you will be able to poll and track SNMP values and alerts from the NetBotz 750.

Thanks,

Steve

P.S.5.2 should be released soon.

(CID:147784081)

[DCIM_Support]

This comment was originally posted on DCIM Support by mike sutton on 2019-08-14

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Hi Steve,

Thanks for that do we have a date for release only I'm commissioning a DC and as it stands I'm handing it over with alerts on DCE!! its like giving them a Porsche and telling them they cant go over 30mph 😉

(CID:147784291)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-08-14

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Hi Mike,

I know the break-in period on those cars are rough. =( 

I totally agreed (and it's not like I have a say in the matter) but I was suggesting that they get this functionality into the product before the initial hardware release.

Sorry but I don't have an exact ETA. I last heard it was due out around the end of August but I don't believe that it's going to make that window at this point. I believe it's going to be some time in early September but if they run into an issue, it could push it back yet again...that's why the engineers and product management don't give exact ETAs because one little thing can push it back weeks or even months. I don't foresee that happening but for those reasons, we're not allowed to provide a firm release date.

Steve

(CID:147784380)

[DCIM_Support]

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