NetBotz 570 Device Monitoring License Lost after Configuration Reset

[DCIM_Support]

This question was originally posted on DCIM Support by Mashwiz on 2019-11-18

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Hi Team,

I have customers who forgot the credentials set on their NetBotz 570, after configuration reset we lost the Device monitoring license.

Unfortunately the appliances were registered by staff email accounts who have since left the company.

We therefore can't recover the license, any chance I can share serial numbers of their NetBotz and get assisted on the license retrieval.

Thank you.

Regards

(CID:151585434)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-11-18

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Dear Mashwiz,

Yes, it is possible to recover the license keys if they were registered on dcimassets.schneider-electric.com by Customer Care team or Technical Support team. Please contact your regional technical support team here with the Netbotz appliances serial numbers and their MAC addresses that can be found under Advance View. 

Regards,

Bala

(CID:151585438)

[DCIM_Support]

This answer was originally posted on DCIM Support by Mashwiz on 2019-11-18

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Thank you Balaraman

(CID:151585443)

[DCIM_Support]

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