Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84598members
353864posts

Need updated DDF for ACRP502 for DCE v7.5.0.

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

DCIM_Support
Picard
Picard
0 Likes
8
344

Need updated DDF for ACRP502 for DCE v7.5.0.

This question was originally posted on DCIM Support by Fiaz Ahmed on 2018-11-28


(CID:137104883)

8 Replies 8
DCIM_Support
Picard
Picard
0 Likes
0
344

Re: Need updated DDF for ACRP502 for DCE v7.5.0.

This comment was originally posted on DCIM Support by spezialist on 2018-11-28


Dear Fiaz Ahmed,

Why do you need an updated DDF-file for ACRP502? You found bugs or errors?

The more you provide additional information, the faster and better help you will be here 😀.

With respect.

(CID:137104910)

DCIM_Support
Picard
Picard
0 Likes
0
344

Re: Need updated DDF for ACRP502 for DCE v7.5.0.

This comment was originally posted on DCIM Support by Fiaz Ahmed on 2018-11-28


Still receiving continuous DDF alarm emails and once it get starts giving alarm it gives 1 email in every 2 minutes it won't stop until i make restart the cooling unit. 

(CID:137104919)

DCIM_Support
Picard
Picard
0 Likes
0
344

Re: Need updated DDF for ACRP502 for DCE v7.5.0.

This comment was originally posted on DCIM Support by Fiaz Ahmed on 2018-11-29


(CID:137105382)

DCIM_Support
Picard
Picard
0 Likes
0
344

Re: Need updated DDF for ACRP502 for DCE v7.5.0.

This answer was originally posted on DCIM Support by spezialist on 2018-11-29


Dear Fiaz Ahmed,

Thanks for the screenshot. From my answer to your similar question :

On this problem here on EcoStruxure IT there are many topics with answers.

To avoid this problem, you must follow the instructions FA177004 StruxureWare Data Center Expert message "Device status may be inaccurate due to attempt to transfer ....

If you have any more questions, please ask.

With respect.

(CID:137105452)

DCIM_Support
Picard
Picard
0 Likes
0
344

Re: Need updated DDF for ACRP502 for DCE v7.5.0.

This comment was originally posted on DCIM Support by spezialist on 2018-12-09


Dear Fiaz Ahmed,

Tell us please, did you solve this problem or not?

With respect.

(CID:137109233)

DCIM_Support
Picard
Picard
0 Likes
0
344

Re: Need updated DDF for ACRP502 for DCE v7.5.0.

This comment was originally posted on DCIM Support by Fiaz Ahmed on 2018-12-09


Still same situation, few days back received more than 100 ddf continuous emails.

(CID:137109264)

DCIM_Support
Picard
Picard
0 Likes
0
344

Re: Need updated DDF for ACRP502 for DCE v7.5.0.

This comment was originally posted on DCIM Support by spezialist on 2018-12-09


Dear Fiaz Ahmed,

Did you use the official http://www.schneider-electric.us/en/faqs/FA177004 solution for your problem, which I posted below?

Have you tried it?

With respect.

(CID:137109283)

DCIM_Support
Picard
Picard
0 Likes
0
344

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.