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Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2020-07-05 12:33 PM
This question was originally posted on DCIM Support by Rick Johnson on 2018-10-09
My phone was replaced and I can't reconnect my ecostruxureIT software. When I tried to log into the website, I have 2 factor set and was unable to get to the code, nor could I reach out to you guys until I created another account. Please help.
(CID:134681402)
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Posted: 2020-07-05 12:33 PM
This answer was originally posted on DCIM Support by Jef Faridi on 2018-10-10
Hi Rick,
I can think of the following option(s) that may help you:
(CID:134681603)
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Posted: 2020-07-05 12:33 PM
This comment was originally posted on DCIM Support by Rick Johnson on 2018-10-10
Unfortunately, I AM the admin user...and of course I can't seem to locate that darned picture that I safely stored. Ideas?
(CID:134681986)
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Posted: 2020-07-05 12:34 PM
This comment was originally posted on DCIM Support by Rick Johnson on 2018-10-10
I looked a bit harder and actually found my code...thank you all for your help!
(CID:134682211)
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Posted: 2020-07-05 12:34 PM
This comment was originally posted on DCIM Support by Jef Faridi on 2018-10-11
Hi Rick,
You are most welcome & many thanks for the update.
Kind regards
(CID:134682213)
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Posted: 2020-07-05 12:34 PM . Last Modified: 2023-10-22 03:06 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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