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My Client has AP9465 with client 5.1.1, I want to upgrade it to the latest software. What should be the procedure to avoid loss of purchased licenses.

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My Client has AP9465 with client 5.1.1, I want to upgrade it to the latest software. What should be the procedure to avoid loss of purchased licenses.

This question was originally posted on DCIM Support by saqfi on 2017-06-01


(CID:119638024)

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Re: My Client has AP9465 with client 5.1.1, I want to upgrade it to the latest software. What should be the procedure to avoid loss of purchased licenses.

This answer was originally posted on DCIM Support by John Thompson on 2017-06-01


Hi Haider,

You or your client need to contact your local Technical Support in order to validate their Software Support Contracts, and receive the upgrade links. The customer must have a valid support contract in place in order to receive these links.

Regards

 

(CID:119638056)

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Re: My Client has AP9465 with client 5.1.1, I want to upgrade it to the latest software. What should be the procedure to avoid loss of purchased licenses.

This comment was originally posted on DCIM Support by Steven Marchetti on 2017-06-01


Just to add to John's comment, the licenses won't be lost. You can always use these keys on this server. An upgrade maintains the licenses. A restore would require that you have a copy but the customer should have a login to the https://dcimassets.schneider-electric.com/ site and if not, tech support should be able to assist.

(CID:119638125)

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