My Client has AP9465 with client 5.1.1, I want to upgrade it to the latest software. What should be the procedure to avoid loss of purchased licenses.

[DCIM_Support]

(CID:119638024)

[DCIM_Support]

Hi Haider,

You or your client need to contact your local Technical Support in order to validate their Software Support Contracts, and receive the upgrade links. The customer must have a valid support contract in place in order to receive these links.

Regards

(CID:119638056)

[DCIM_Support]

Just to add to John's comment, the licenses won't be lost. You can always use these keys on this server. An upgrade maintains the licenses. A restore would require that you have a copy but the customer should have a login to the https://dcimassets.schneider-electric.com/ site and if not, tech support should be able to assist.

(CID:119638125)

[DCIM_Support]

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