Lost web access after firmware update - Netbotz 750

[Hogg]

Hello all, 

I have been updating our Netbotz rack monitors and so far when I come from 5.2.1 to 5.4.1.5027 (via 5.3x) I have lost access to the GUI both times. 

I've run the commands to clear the database, restart clubber, and even factory reset but I can't seem to restore the web GUI. The only access I have is SSH.

I noticed that prior to the update there were three files in the landing folder (/home/root😞 config.ini, config.ini.backup and  ddf.zip. Post update there is only ddf.zip and nohup.out.

config.ini contains the general settings including network and SNMP details. Is it helpful to edit that file from a working monitor and replace it there?

Or is there a better way to restore the GUI?

[Hogg]

Also, I wondered - without the web GUI - is there anyway to roll back the last upgrade? 

Something like active partition options where the previous version is in the other partition.

[JLehr]

Hello @Hogg 

You'll get the best and fastest results if you contact support for help with this issue.

[Hogg]

Thanks. 

I'm waiting on a response there already.

[Hogg]

Hello @JLehr,

How long is it usually before a support ticket gets a response?

I gave it a nudge comment after a week or so but still nothing and that was a week ago.

Is calling them possible/better?

[JLehr]

Hi @Hogg,

Yes, please contact your local support again. It will help to have your support ticket number available.

It's unusual that you'd be waiting so long. Apologies for that.

[Hogg]

Thanks. Will do.

[Hogg · Accepted solution]

EMEA Tech Support helped me resolve this. 

Clearing the database and factory reset didn't help. 

The solution was to revert to the last working firmware:

• Connect via serial cable
• Interrupt a reboot
• Switch boot partition with the following commands...

run flip_banks
boot

In one case that was an end of it.

In the other I was left with 503 errors on the web GUI but that was resolved by clearing the database.