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Logon Issues

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

Solved
DCIM_Support
Picard
Picard
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395

Logon Issues

This question was originally posted on DCIM Support by nczuba on 2016-03-08


I'm having issues logging on. After entering the correct username and password, the software states "Server version not compatible with client" Has there been a system upgrade that doesn't communicate with our system? or is there something else I need to do to get access? about 1 month ago, I had no issue logging on.

(CID:105468038)


Accepted Solutions
DCIM_Support
Picard
Picard
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0
395

Re: Logon Issues

This answer was originally posted on DCIM Support by ray.lugo on 2016-03-08


When using SBO Workstation to connect to an Automation or Enterprise server, the versions of the servers and workstation client must be the same.  If your system has recently been upgraded you can download the correct version of workstation here:

https://ecobuilding.schneider-electric.com/search#tab/documents

If you are unsure of what version of SBO your current AS or ES is running, then using your web browser type in the IP address of the server you are attempting to connect to.  The login page should have the version.

(CID:105468076)

See Answer In Context

2 Replies 2
DCIM_Support
Picard
Picard
0 Likes
0
396

Re: Logon Issues

This answer was originally posted on DCIM Support by ray.lugo on 2016-03-08


When using SBO Workstation to connect to an Automation or Enterprise server, the versions of the servers and workstation client must be the same.  If your system has recently been upgraded you can download the correct version of workstation here:

https://ecobuilding.schneider-electric.com/search#tab/documents

If you are unsure of what version of SBO your current AS or ES is running, then using your web browser type in the IP address of the server you are attempting to connect to.  The login page should have the version.

(CID:105468076)

DCIM_Support
Picard
Picard
0 Likes
0
395

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.