It's been 11 weeks since my DDF request.

[DCIM_Support]

Hi.  I've had a DDF request in since May.  That was 11 weeks ago.  Can I ask that someone in 3rd party support have a look please.

I'm having a problem with my Cummins PC2100's and BTPC's being properly recognized by the existing powercommand500_550 ddf.

Tnx.

(CID:133369975)

[DCIM_Support · Accepted solution]

Hi Stephen

I apologize for the delay. We'll get on it right away. One of our engineers will review the case and get back you on Monday. Thank you for your patience

Brian Behbehani

(CID:133370001)

[DCIM_Support]

Tnx

(CID:133370685)

[DCIM_Support]

Hi Brian,

  I just got back from vacation, and I see on my request that it now says "In Development".  Last email I sent to Glenn was mid August.  I don't see an option in the device request for me to contact Glenn, so was just wondering what the latest on this is.  Is this a long process once it hits development?  Tnx!

-Steve

(CID:134682526)

[DCIM_Support]

Brian,

  You guys still alive out there?  I haven't heard from Glenn in well over a month (Oct 15th).  I sent you an email a week or so ago to ask if Glenn is still working on it based on the info I last sent him, and I haven't heard back from you either.

  I've had the request in since May, and I really need this resolved.  I just need to know where this is at, at the moment.

Tnx

-Steve

(CID:137106166)

[DCIM_Support]

I guess not...

(CID:137108141)

[DCIM_Support]

Hi Stephen,

I apologize for missing this post last week. Glenn will be getting back to you today and will give this request top priority.

Thank you for your continued patience. We will do better and get this resolved.

Brian Behbehani

(CID:137108160)

[DCIM_Support]

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