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Is there a way to contact the DDF group, we have a request in since February 2018 and no one has answered it yet, even though we kep asking.

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DCIM_Support
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Posted: ‎2020-07-04 05:20 PM

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Posted: ‎2020-07-04 05:20 PM

Is there a way to contact the DDF group, we have a request in since February 2018 and no one has answered it yet, even though we kep asking.

This question was originally posted on DCIM Support by Russell Singh on 2018-05-08


We requested a ddf since February of 2018, have sent in the MIB and Snmp Walk files but no one has answered or responded on this. What should our expectation be?

(CID:131336385)

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DCIM_Support
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Posted: ‎2020-07-04 05:20 PM

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Posted: ‎2020-07-04 05:20 PM

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-05-08


Hi Russell,

 

Sorry this hasn't gotten addressed yet. I have e-mailed the lead people in the DDF team and hopefully we can get someone in touch with you soon.

 

Steve

(CID:131336399)

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DCIM_Support
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Posted: ‎2020-07-04 05:20 PM

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Posted: ‎2020-07-04 05:20 PM

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-05-08


Hi Russell,

 

Sorry this hasn't gotten addressed yet. I have e-mailed the lead people in the DDF team and hopefully we can get someone in touch with you soon.

 

Steve

(CID:131336399)

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DCIM_Support
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Posted: ‎2020-07-04 05:21 PM

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Posted: ‎2020-07-04 05:21 PM

This comment was originally posted on DCIM Support by Russell Singh on 2018-05-09


Thank You.

(CID:131961311)

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DCIM_Support
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Posted: ‎2020-07-04 05:21 PM

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Posted: ‎2020-07-04 05:21 PM

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-05-09


any response yet?

 

(CID:131961301)

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Posted: ‎2020-07-04 05:21 PM

This comment was originally posted on DCIM Support by Russell Singh on 2018-05-09


No nothing as yet.

(CID:131961305)

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DCIM_Support
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Posted: ‎2020-07-04 05:21 PM

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-05-10


Ok, re-requesting. 

(CID:131961309)

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DCIM_Support
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Posted: ‎2020-07-04 05:21 PM

This comment was originally posted on DCIM Support by Jim Campbell on 2018-05-11


Steve,

 

i am in the same situation my request was submitted 7 weeks ago for a HPE P9R84A rack pdu. Can you please follow up.

thanks Jim.


(CID:131961293)

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DCIM_Support
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Posted: ‎2020-07-04 05:21 PM

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Posted: ‎2020-07-04 05:21 PM

This answer was originally posted on DCIM Support by Jackie Lehr on 2018-05-15


Hi Russell Singh and Jim Campbell,

The device support team is working on requests as quickly as possible. It usually takes 4 - 6 weeks, as stated in the Help Center http://sxwhelpcenter.ecostruxureit.com/devices. I apologize for the extended wait you're experiencing.

Work is in progress to improve the process. We appreciate your continued patience in the meantime.

Best regards,

Jackie

(CID:131960615)

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DCIM_Support
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Posted: ‎2020-07-04 05:21 PM

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Posted: ‎2020-07-04 05:21 PM

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

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