Inventory problem in DCO 7.3.6

[DCIM_Support]

Hi,

I  receive an error while generating inventory report from Data center operation 7.3.6 as per attached.

 

Best Regards,

 Ajmal

(CID:93914791)

[DCIM_Support]

Hi Rana, It is difficult to determine what is casing this without the client log file. Would it be possible for you to send us the log files ? Thanks Jesper

(CID:93914800)

[DCIM_Support]

client.log

Hi Jesper,

    Please see the attached client log file.

(CID:93914805)

[DCIM_Support]

Hi Ajmal, Thank you for sending the log file. It looks like you are a using 7.4 Data Center Operation client. Please go the the webpage of your 7.3.6 Data Center Operation server and download a 7.3.6 client. If you already have installed a 7.3.6 client please try and uninstall the client and install it again. Then please try to connect to your server again with the 7.3.6 client Thanks Jesper

(CID:93914806)

[DCIM_Support]

Hi jesper, Now I have upgrade the DCO from 7.3.6 to 7.4.0 that's why I am using 7.4 client.

(CID:93914807)

[DCIM_Support]

I am not able to attach the image. Let me know if you can't find the restore design link. I will then find another way to share the image with you. Thanks Jesper

(CID:93914815)

[DCIM_Support]

Thank you so much Jesper now problem has been resolved by using "Restore Default Designs"

(CID:93914817)

[DCIM_Support · Accepted solution]

Hi Ajmal, 

One suggestion to resolve this could be to restore the default reports.

To do this go to "Analytics Reports" -> Click the small triangle "Restore Default Designs" which is illustrated in the image below.

Please notice that this will overwrite and restore the default designs, and you would loose the customized designs (if any).

If you have customized reports please let me know and I will see if I can find another solution. It is always a good practice to take a fresh backup before doing any changes.

Thanks.

Jesper

(CID:93914818)

[DCIM_Support]

Thanks jesper

(CID:94601328)

[DCIM_Support]

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