Invalid sensor in Netbotz Rack moniter 570

[DCIM_Support]

Dear Support Team,

 I am receiving the Invalid Sensor Errorin subjectedNetbotz 570, Sensor attached at Port # 6 is AP9335TH,  Sensor is showing all values correctly in Advance View Softwarei,e Humidity, Dew Point and Temprature but also indicates the Invalid Sensor Error in this Port # 6.

Please find the attached snapshot and reply the appropriate solution for this issue.

(CID:110791805)

[DCIM_Support]

Hi Mian Aqeel,

And what actions with hardware were resulted by this mistake?

And the mistake disappears if to disconnect a sensor from port #6?

Very thanks for the support.

(CID:110791822)

[DCIM_Support]

Sorry,I didn't get it.
what actions with hardware were resulted by this mistake? 

(CID:110791858)

[DCIM_Support]

Hi Mian Aqeel,

Is is possible someone connected the wrong type of sensor to that port 6, before the AP9335TH was connected? Was is always like this or after someone made some changes?
You could try just deleting that sensor in Advanced View. Also, try rebooting the 570 itself.
What version of BotzWare is it on?  

Regards

(CID:110791889)

[DCIM_Support]

Hi John Thompson ,

I am unable to delete the sensors in advance view i.e delete sensor button is blurred, can you please guide is that due to old firmware/Botzware? 

(CID:110791901)

[DCIM_Support]

Can you phisically disconnect/connect sensor on port #6?

(CID:110791907)

[DCIM_Support]

Hi Mian Aqeel,

If you disconnect the AP9335TH from port 6, you should have the option to remove the associated sensors in Advanced View then.
You can check the version of BotzWare in Advanced View by clicking on the About button.
The latest version 4.5.3 can be downloaded below.
https://dcimsupport.apc.com/display/public/UANB44/Downloads+and+documentation

(CID:110791914)

[DCIM_Support]

Hi Mian Aqeel,

See specifying questions of John Thompson.

(CID:110791904)

[DCIM_Support]

spezialist,  a useful answer from John Thompson,  I am away from the site will check the troubleshooting procedure guided by the John Thompson.

(CID:110791911)

[DCIM_Support]

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