Integration DCO with Ivanti ticketing system

[DCIM_Support]

This question was originally posted on DCIM Support by Law TJ on 2019-01-24

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Dear All, 

Is it possible that DCO Change module integrates with Ivanti ticketing system or there's any successful case with it? 

https://www.ivanti.com.sg/products/itsm-integration

One of my client asking where this is possible to do or not? 

Best Regards, 

Law

(CID:138809433)

[DCIM_Support]

This comment was originally posted on DCIM Support by Christopherus Laurentius on 2019-01-24

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Hey TJ,

Possibility is always there,as long as there is api on the system for integration,e.g web service 🙂

No, I have not heard,nor integrated dco with ivanti.

You'd want to prepare the expected flow, something along:

1.start with itsm,

2. then go to dco for add/move/remove via dco change,

3.then go back to itsm.

You can get CSP team to quote you for the integration /development cost once you have details.

Regards,

Chris

(CID:138809444)

[DCIM_Support]

This answer was originally posted on DCIM Support by Greg Sterling on 2019-01-24

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Yes, this would seem to be a project you should engage with the CSP team as Chris already mentioned.

Regards

Greg Sterling

(CID:138810387)

[DCIM_Support]

This comment was originally posted on DCIM Support by Law TJ on 2019-01-25

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Dear Chris and Greg, 

Thanks for the prompt reply

(CID:138810389)

[DCIM_Support]

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