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EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2020-07-03 11:12 PM
This question was originally posted on DCIM Support by Sergio Garrido on 2017-09-12
I am installing a temperature/humidity sensor with display (AP9520TH) to a NetBotz 250 (NBRK0250), but it is not showing up anywhere, I cannot find a way to configure it.
Thanks,
(CID:124526450)
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Posted: 2020-07-03 11:12 PM
This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2017-09-13
Dear Sergio,
As stated in the installation manual, I would suggest you to make sure that you are using the CAT-5 straight through cable.
Normally, the sensor should show in the configuration page as shown below.
I am sharing some troubleshooting steps for this issue.
Regards,
Bala
(CID:124526568)
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Posted: 2020-07-03 11:12 PM
This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2017-09-13
Dear Sergio,
As stated in the installation manual, I would suggest you to make sure that you are using the CAT-5 straight through cable.
Normally, the sensor should show in the configuration page as shown below.
I am sharing some troubleshooting steps for this issue.
Regards,
Bala
(CID:124526568)
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Posted: 2020-07-03 11:12 PM
This comment was originally posted on DCIM Support by Sergio Garrido on 2017-09-13
Bala,
It is not showing in Configuration > Device > wired sensors, I am assuming that will be under Temperature & Humidity or since this is a A-link device should show in a different category? I can see the temperature in the device itself (display) but cannot see the device when I connect to the netBotz 250 via web or via Struxureware.
Let me know.
Thanks,
(CID:124527106)
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Posted: 2020-07-03 11:13 PM
This comment was originally posted on DCIM Support by Sergio Garrido on 2017-09-13
Bala,
I forgot to mentioned that if I connect the AP9335TH that came with the NetBotz 250, I can see the device right away, no problems with this one.
Thanks,
(CID:124527108)
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Posted: 2020-07-03 11:13 PM
This comment was originally posted on DCIM Support by Cory McDonald on 2017-09-13
Hello,
The issue was resolved by correctly setting the DIP switch settings on the top of the sensor.
Best Regards,
Cory
(CID:124527110)
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Posted: 2020-07-03 11:13 PM
This comment was originally posted on DCIM Support by spezialist on 2017-09-14
Hi Sergio Garrido,
I am interested in your question, since I will soon have a similar task. Did you solve the problem according to the instructions below or not?
With respect.
(CID:124527423)
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Posted: 2020-07-03 11:13 PM
This comment was originally posted on DCIM Support by Sergio Garrido on 2017-09-14
Yes.... the instructions below are perfect.. my problem was that I was misinterpreting the settings in the DIP switch for the temperature/humidity sensor.
Thanks,
(CID:124527680)
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Posted: 2020-07-03 11:13 PM
This comment was originally posted on DCIM Support by zahramnejad on 2018-06-02
what did you do please? I had changed DIP Switch but I can't see any information in Netbotz
(CID:132647848)
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Posted: 2020-07-03 11:13 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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