Installing a temperature/humidity sensor with display (AP9520TH)

[DCIM_Support]

This question was originally posted on DCIM Support by Sergio Garrido on 2017-09-12

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I am installing a temperature/humidity sensor with display (AP9520TH) to a NetBotz 250 (NBRK0250), but it is not showing up anywhere, I cannot find a way to configure it.

Thanks,

(CID:124526450)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2017-09-13

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Dear Sergio, 

As stated in the installation manual, I would suggest you to make sure that you are using the CAT-5 straight through cable. 

Normally, the sensor should show in the configuration page as shown below. 

 I am sharing some troubleshooting steps for this issue.

• Make sure that the power cable/ethernet/anything else are disconnected from the Netbotz 250 and that all Cat5 and terminators are disconnected from the AP9520TH sensors.  
• There should be no physical connections at the Netbotz 250 (power/ethernet/anything) or the AP9520TH (Alink terminator).
• Once all are disconnected, set the dipswitches on each AP9520TH to off (Setting 1 - see below), and connect to the appliance.   At this time, power on the Netbotz 250.  When powered on, check if the sensor is recognized. 

Regards,

Bala

(CID:124526568)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sergio Garrido on 2017-09-13

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Bala,

It is not showing in Configuration > Device > wired sensors, I am assuming that will be under Temperature & Humidity or since this is a A-link device should show in a different category? I can see the temperature in the device itself (display) but cannot see the device when I connect to the netBotz 250 via web or via Struxureware. 

Let me know.

Thanks,

(CID:124527106)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sergio Garrido on 2017-09-13

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Bala,

I forgot to mentioned that if I connect the AP9335TH that came with the NetBotz 250, I can see the device right away, no problems with this one.

Thanks,

(CID:124527108)

[DCIM_Support]

This comment was originally posted on DCIM Support by Cory McDonald on 2017-09-13

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Hello,

The issue was resolved by correctly setting the DIP switch settings on the top of the sensor.

Best Regards,
Cory 

(CID:124527110)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2017-09-14

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Hi Sergio Garrido,

I am interested in your question, since I will soon have a similar task. Did you solve the problem according to the instructions below or not?

With respect.

(CID:124527423)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sergio Garrido on 2017-09-14

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Yes.... the instructions below are perfect.. my problem was that I was misinterpreting the settings in the DIP switch for the temperature/humidity sensor.

Thanks,

(CID:124527680)

[DCIM_Support]

This comment was originally posted on DCIM Support by zahramnejad on 2018-06-02

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what did you do please? I had changed DIP Switch but I can't see any information in Netbotz

(CID:132647848)

[DCIM_Support]

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