ITO 7.5.6 download

[DCIM_Support]

This question was originally posted on DCIM Support by John Smith on 2018-10-22

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http://sxwhelpcenter.ecostruxureit.com/display/public/UADCO8x/What%27s+new+in+IT+Optimize

It says 7.5.6 is New but in the download links I only see 7.5.2...

Please advise,

J

(CID:134687515)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2018-10-22

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May be a mistake with the download links. We'll check into this.

Greg Sterling

(CID:134687526)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Smith on 2018-10-22

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Thanks Greg. installing 7.5.2 on Windows Server 2016 doesn't work... Heard 7.5.6 would work per the installation guide.

(CID:134687536)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2018-10-22

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Correct.

On the short term you should be able to install ITO 7.5.2 on windows 2016 if you use a windows command terminal to launch the ITO installer and specify the "--check_os_supported no" command line option (note there are two dashes in front of the argument).

Regards

Greg Sterling

(CID:134687538)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-10-22

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Dear John Smith,

From your comments:

installing 7.5.2 on Windows Server 2016 doesn't work...

I'm surprised: for the third year I have been successfully using ITO 7.5.2 under MS Windows Server 2016 Core. I did not notice any problems during installation or configuration.

Why doesn't it work for you? What were your difficulties or mistakes?

With respect.

(CID:134687596)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Smith on 2018-10-22

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spezialist,

I got an error when running 7.5.2 it got a pop-up which says "The Schneider Electric IT Optimize installer is not supported on this operating system. Please consult the product documentation for supported operating systems."

I am trying to install this on Windows Server 2016 Standard with no luck!

Regards,

J

(CID:134687615)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Greg Sterling on 2018-10-22

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Yes, please note this comment I had posted above if you want to install ITO 7.5.2 on windows 2016. 

use a windows command terminal to launch the ITO installer and specify the "--check_os_supported no" command line option (note there are two dashes in front of the argument).

Regards

GregS

(CID:134687761)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2018-10-22

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We will correct the links on the download page.

Regards

Greg Sterling

(CID:134687765)

[DCIM_Support]

This comment was originally posted on DCIM Support by Luis Lopez Borbon on 2018-11-19

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Hello Greg,

Is the link for ITO version 7.5.6 available to download it?

Regards

Luis Lopez

(CID:136152721)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2018-11-19

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My apologies Luis. I will get back to you.

GregS

(CID:136153182)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2019-01-07

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Updating this posting. The download links on the download page have been updated to include ITO 7.5.6.

Regards

Greg Sterling

(CID:137730315)

[DCIM_Support]

This answer was originally posted on DCIM Support by John Smith on 2018-11-19

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Greg,

The command doesn't work. Or maybe it does. I get this alert now:

Problem running post-install step. Installation may not complete correctly. Error running C:\Program Files\SchneiderElectric\ITOptimize\java\bin\keytool.exe -genkeypair - alias dcos -keyalg RSA -keystore C:\Program Files\SchneiderElectric\ITOptimize\conf\keystore\dcos.keystore

... it goes on.

Any ideas? Or when the new file is posted, I can just download the one compatible with Server 2016.

(CID:136153311)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2018-11-19

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Which version of ITO did you try to install? Was this 7.5.2?

Did you try installing with all of the default options or did you try to customize the installation directory?

Regards

Greg Sterling

(CID:136153314)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Smith on 2018-11-19

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It was 7.5.2 and it was all defaults. with local admin.

(CID:136153317)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2018-11-19

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7.5.2 is not officially supported on 2016 although I wouldn't have expected you'd see that message.

I will email you directly if that's ok with next steps.

Regards

Greg Sterling

(CID:136153325)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2019-01-07

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Updating this posting. The download links on the download page have been updated to include ITO 7.5.6.

Regards

Greg Sterling

(CID:137730316)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-01-29

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Dear Greg Sterling,

David Colocho is right: it is impossible to extract file StruxureWareItOptimize-setup.windows.x64.exe from archive StruxureWareItOptimizeWithServerAccess-setup-7.5.6.windows.x64.zip (MD5: A8859AA7B7AB82A33CC8A0340D73F7C0).

Please check and correct this annoying error.

With respect.

(CID:138810824)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2019-01-29

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Thanks for posting. I will check and send an update.

Regards

Greg Sterling

(CID:138810863)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2019-01-29

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I added to the comment which was also posted online. I was able to download the zip file from the download site, extract the contents with the built-in windows extract tool as well as 7-zip and I was able to install the contents.

The ITO zip which was posted earlier in January was corrupted and replaced a few weeks ago. Can you retry the download?

Regards

Greg Sterling

(CID:138811056)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-01-29

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Dear Greg Sterling,

Indeed, now the zip-archive is already normally unpacked.

Thanks for support 😀.

(CID:138811112)

[DCIM_Support]

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