ITA web client inventory main page doesn't display summarized info

[DCIM_Support]

This question was originally posted on DCIM Support by Yilai Min on 2019-12-02

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Hi, 

I've being testing with ITA 9.0.4. I found that the web client inventory main page doesn't display Geo-location's summarized info like DCO does. DCO  displays power, unit and rack info of each geographic location,which is very useful. Why ITA doesn't display? Is it a bug?

ITA screenshot:

Thanks,

Yilai

(CID:152080780)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-12-03

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Hi Yilai,

I will look into this and will get back to you as soon as possible.

Kind regards

(CID:152080866)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-12-03

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Hi Yilai,

It works fine with one of your earlier solutions, which I've tested short while ago. It seems I may need to run the test using the same solution as yours. I will contact you by direct email soon, thanks.

Kind regards

(CID:152080912)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Jef Faridi on 2019-12-05

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Hi Yilai,

Many thanks for providing the useful data. Here are few comments that may be shared here (I sent you a direct message already):

We need to provide you a replacement ITA license, (since only the DCO license is merged in ITA and not the Colo license).

KPI's seemed to be restarted: via desktop client, Tools > preferences > Capacity History, plus possible reboot of the server. Then I could see the web client showing expected KPI's:

Kind regards

(CID:152567910)

[DCIM_Support]

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