ITA 9.3 web client unresponsive

[Mike-Sutton]

Hi I have installed ITA 9.3 i can browse to the server but when i input user name and password it just sits there is there any ports i need to open other than 443? ive tried using 9.2.2 client but i get the unable to connect check network settings yet i can ping the server no problems?

TIA

Mike

[gsterling]

Hello Mike, this inquiry may actually be better services through the support@ecostruxureit.com email if more information is required to debug this problem.

1. Are you using local or AD/LDAP based user accounts for login?

2. Does webmin state the ITA application is running in the status view?

Regards

Greg Sterling

[Mike-Sutton]

Hi Greg thanks looking at webmin all I'm seeing is shown in attached

cheers

Mike

[gsterling]

No application and database entries, just web?

So your status screen does not look like this?

[Mike-Sutton]

Cant see pic but no just web status

[gsterling · Accepted solution]

Without seeing log files, my guess would be the ITA software did not install or complete installation.

I assume the server meets minimum installation requirements? like at least  4 cpu's, 16GB of memory, 100GB disk space? It is installed on a VM?

If you are planning to share log files I'd strongly suggest you do so via support@ecostruxureit.com as this forum does not provide privacy for log information.

Regards

Greg Sterling

[Mike-Sutton]

Hi Greg

Thanks will check spec tomorrow and liaise further with support

Cheers

Mike