ITA 9.1.x Colo Tenant Access Questions

[tjlaw]

Dear Community, 

I have a few questions regarding tenant login in web client: 

1. Is the floor layout is meant to show in in whole? Compare to the previous version of Colo feature where tenant get to see their own cage layout only? 

* The squared location is the tenant's cage.

BR

TJ

[Anonymous user]

Upgrading from DCO 8.x to IT Advisor · How to download Data Center Expert and IT in a virtual environment · Installing ITA in a location without public Internet access ITA system requirements for on-premises installations Colo and tenant Desktop client login issue possible after updating to ITA 9.1.9.

O'Reilly First Call

[Jef · Accepted solution]

Hi TJ,

That's correct in latest version(s) of ITA, tenant may access the area/equipment based on permissions but may also see the reset of the 'greyed out' floor area (with no info/details).

Kind regards,

Jef

[Jef]

Hi Jones,

Going forward please open a new 'case' when posting a question.

If the data needs to be downloaded from the Internet (such as installation files for ITA), then you would need to use a laptop or workstation that has Internet access. Download the file(s) and then transfer to a storage driver and then make it available in your closed network environment. 

Currently the installation file(s) for ITA (including the latest 9.2.0 release) available as:
offline installer (such as EcoStruxureITAdvisor9.2.0-offline.iso)

and online installer (such as EcoStruxureITAdvisor9.2.0.iso)

So, if there is no Internet access during the installation then use the offline installer.

Additional info:

a more general description of upgrading from DCO 8.x to ITA:
https://helpcenter.ecostruxureit.com/hc/en-us/articles/360009560538-Upgrading-from-DCO-8-x-to-IT-Adv...

migrating/upgrading from DCO to ITA:
https://helpcenter.ecostruxureit.com/hc/en-us/articles/360006367378-Migrating-from-DCO-to-ITA

if you are upgrading from Colo to ITA, then please see this article as well:
https://helpcenter.ecostruxureit.com/hc/en-us/articles/360036670893-Can-I-upgrade-to-ITA-on-premise-...

Kind regards,

Jef

[tjlaw]

Hi Jef, 

Thanks for the clarification. Another question is that, are we able to set "customer" properties for space/room TH sensors? The tenant wishes to view the space/room sensors under their cage. I understand tenants are able to view the TH sensors installed inside the racks. 

BR, 

TJ

[Jef]

Hi TJ,

You are very welcome. That's correct, tenant can view the associated temperature/humidity sensors, but we cannot set custom properties on them. In general, custom properties can be defined/set on ITA models (and not on the external systems items such as T/H sensors).

Kind regards,

Jef