Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner
  • companyImpact

ITA 9.0.5 Issues - Web 3D, NTP

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • EcoStruxure IT
  • EcoStruxure IT forum
  • ITA 9.0.5 Issues - Web 3D, NTP
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we?ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Jef
Captain Jef Captain
76
APC_Steve
Commander APC_Steve Commander
54
gsterling
Commander gsterling Commander
49
Cory_McDonald
Lt. Commander Cory_McDonald Lt. Commander
15
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:51 AM

0 Likes
5
433
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-06 12:51 AM

ITA 9.0.5 Issues - Web 3D, NTP

This question was originally posted on DCIM Support by Mark Butcher on 2020-01-14


Hi,

We have recently deployed a 'test' version of ITA 9.0.5 to run alongside our current 'live' DCO 8.3.2 in advance of a permanent switch in the coming days/weeks and have noticed a few bugs upon initial deployment.

Web 3D View: Various genomes missing completely - eg. gas bottles, person, PDU/power panels and some servers.

Web 3D View: Some compute genomes have incorrect designs and U sizes - eg. a 2U device may shown as 6U within the 3D view and also be phasing through the rack roof.

Web 3D View: The floor tiles and windows are not accurate - the floor grid does not match the client layout.

Webmin Error: "It seems the server was installed in the future. Please verify the server time is correct and reinstall the server." - this was carried out but did not resolve.

Client: The downloadable client from the 9.0.5 install is actually 9.0.4 - not sure if this is an issue or error.

Can you please advise of any of these issues are known (I couldn't find any info on here) and if there are any known fixes coming soon?

Thank you.

(CID:153553907)

Labels
  • Labels:
  • Data Center Operation
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic
Replies 5
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:51 AM

0 Likes
0
433
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-06 12:51 AM

This comment was originally posted on DCIM Support by spezialist on 2020-01-14


I also observe all the above mentioned bugs ITA 9.0.5 on my test site.

(CID:153553920)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:51 AM

0 Likes
1
433
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-06 12:51 AM

This answer was originally posted on DCIM Support by Greg Sterling on 2020-01-14


Hello Mark.

You may get an additional response from dev or product management but I can add the following comments based on what I know to date from a customer experience standpoint.

The 3D view will continue in the web client will continue to be improved during subsequent ITA releases. There are some known issues with the scaling of some objects (where they look larger than they should or they are deeper than they should be). The genome coverage will also improve with subsequent releases. Our release process for ITA is expected to be more regular than DCO releases, so updates to items like the 3D view, search and so on will be a bit more granular ... so rather than waiting six months for the next ITA release its more likely you'll see some improvements in one to two months.

I have logged bugs/jira's for a few web 3d client issues including the floor tile comment you mentioned above.

The webmin error is present in more than just ITA releases. We are also seeing the message on other releases. So far the message is information and may in fact be a false message ... from what I have heard so far there are no ill side effects to the application.

The desktop client released does appear to the be 9.0.4 desktop client. The desktop has auto-update capabilities and will adapt to the server version its connected to so that desktop client will work with 9.0.4 and 9.0.5 ITA servers. There are cases where the DCO desktop client will work with other DCO server versions as well. There are cases where auto-update is not possible, in those cases an updated client is included with the release.

Regards

Greg Sterling

 

(CID:153554146)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:52 AM

In response to DCIM_Support
0 Likes
0
433
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-06 12:52 AM

This comment was originally posted on DCIM Support by Jesse van Rooijen on 2020-01-23


Thanks for the feedback on Mark Butcher his post. It starts to look better each release. Keep up the good work.

(CID:154403184)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:52 AM

0 Likes
0
433
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-06 12:52 AM

This comment was originally posted on DCIM Support by Jesse van Rooijen on 2020-01-23


We also see the same and had already reported the issue regarding the tile grid.

(CID:154403183)

Reply
Share
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-06 12:52 AM

0 Likes
0
433
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2020-07-06 12:52 AM

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply
Share
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc