Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

IT Advisor User profile errors

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • EcoStruxure IT
  • EcoStruxure IT forum
  • IT Advisor User profile errors
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we?ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Jef
Captain Jef Captain
76
APC_Steve
Commander APC_Steve Commander
54
gsterling
Commander gsterling Commander
49
Cory_McDonald
Lt. Commander Cory_McDonald Lt. Commander
15
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
NF-London
Ensign NF-London
Ensign

Posted: ‎2021-04-09 08:33 AM

0 Likes
5
738
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-04-09 08:33 AM

IT Advisor User profile errors

We have previously installed and tested a virtual machine of IT Advisor running a copy of our backup to test the transition from DCO.  We did not discover any problems with user profiles, however now we are on production we are seeing an unusual problem where some users have accessible accounts and others are not accessible (for administration).  This is regardless of whether they are on active directory or not ( I actually discovered the issue with a local user).  I can either access user accounts or I get a message like below:

 

user profile error.PNG

 

We are running ITA 9.1.7.  

 

Have you seen this problem before?

Labels
  • Labels:
  • IT Advisor
  • Tags:
  • english
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
Replies 5
gsterling
Commander gsterling Commander
Commander

Posted: ‎2021-04-09 02:41 PM

0 Likes
2
730
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-04-09 02:41 PM

Hello Nigel. I have not seen this behavior before.

 

We will likely need more information to identify the cause. Is this message being produced from the ITA web client or desktop client or both?

 

We may need log files and dev may request a backup for review. If ok, please don't both them here for privacy reasons. We can send you a more direct/secured method.

 

Regards

 

Greg Sterling

  • Tags:
  • english
Reply
NF-London
Ensign NF-London
Ensign

Posted: ‎2021-04-12 02:39 AM

In response to gsterling
0 Likes
1
723
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-04-12 02:39 AM

Thanks Greg.  I can send the requested files, please advise.

  • Tags:
  • english
Reply
Jef
Captain Jef Captain
Captain

Posted: ‎2021-04-12 04:13 AM

In response to NF-London
0 Likes
0
716
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-04-12 04:13 AM

Hi Nigel,

Can I ask for the following data:
- server logs

- copy of the latest backup file (from the production ITA)

- copy of the DCO backup file which is used to be restored on the ITA setup

- list of the users with the mentioned user profile error

 

you can upload the data to the secure space.

 

On behalf of you, I will open a support ticket for this so we can communicate offline, thanks.

 

Kind regards,
Jef

  • Tags:
  • english
Reply
jspher
Crewman jspher
Crewman

Posted: ‎2021-04-17 04:53 AM

0 Likes
1
662
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-04-17 04:53 AM

If the User Profile is Corrupted, you won't be able to login to your User Account. You can either Login to another User Account (with Admin privileges) or boot your computer in Safe Mode...

omegle chatrandom club
  • Tags:
  • english
Reply
Jef
Captain Jef Captain
Captain

Posted: ‎2021-04-19 12:26 AM

In response to jspher
0 Likes
0
655
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-04-19 12:26 AM

Hi Jspher,

Thanks for sharing your thoughts - but user profile is not corrupted. We are investigating this directly with Nigel.

Kind regards,

Jef

  • Tags:
  • english
Reply
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc