I cannot connect to the IT Gateway

huynhngochoi · ‎2020-12-10

I cannot connect to the IT Gateway
I followed your instructions,

But I can't connect to Webmin at 192.168.0.1:10000

BjarkeFenger · ‎2020-12-13

Are you using a Schneider Gateway Appliance as the Intel NUC or Dell Server?

If no, which type of server are you running the gateway on?

/Bjarke

huynhngochoi · ‎2020-12-13

Hi @BjarkeFenger

I do not quite understand what you mean. I just follow the instructions shown in the picture that I posted to access Webmin. But it doesn't work. Here is what I did.

I also tried to set my computer receive a DHCP address but it also failed.

NgocHoi

huynhngochoi · ‎2020-12-15

Hi,

Because this new product so I can not find many documents, as well as the experience of everyone.

So anyone know this error please tell me. Please help me.

Thank you very much.

NgocHoi

BjarkeFenger · ‎2020-12-17

Hi huynhngochoi

I can see that you are setting a static IP on their laptop, so I suggests the DHCP isnt running properly.

Can you send us the date code from the shipping box the Gateway came in? That would help us to see which unit and version you are using.

huynhngochoi · ‎2020-12-17

Hi @BjarkeFenger,

I sent the pictures you requested.

Ngoc Hoi

BjarkeFenger · ‎2020-12-17

Hi Ngoc Hoi

This line of devices device have had some problems with software where the network stack does not initialize properly.

You need to reach out to our support team who are aware of this problem and can work with you to either change the impacted unit, or work with you to reinstall the base image on the device.

Bjarke Fenger