How to reset 2fa when phone number is incorrect?

[LeonardRogan]

Hi Team,

I have an account at app.ecostruxureit.com.  I know my username and password but when trying to sign in it is sending a code to a phone number I am unfamiliar with.  How can I either have this number changed or have my account removed so that I may set up another one with the correct details?

Many thanks.

Leonard

[Cory_McDonald]

Hello @LeonardRogan,

The options available to reset 2FA can be found here: https://community.se.com/t5/EcoStruxure-IT-app/How-to-reset-two-factor-authentication-2FA/ta-p/44707...

If you do not have your recovery code saved from when you created your account, or any other administrators in your account, submit a ticket to technical support: https://app.ecostruxureit.com/request/

Kind Regards,

Cory

[LeonardRogan]

Legend. Thank you.