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Posted: 2020-07-05 08:45 PM
This question was originally posted on DCIM Support by spezialist on 2019-07-17
Dear support,
Explain, please, how can I make a request DDF modification such as for Symmetra PX250/500? I could not find a simple way ☹️.
This is very necessary to do, since I discovered a lot of errors in the apcsmartups.xml v.103 DDF-file after installing DCE-7.7. The errors relate to the Symmetra PX250/500 UPS, and because of this I had to go back to the old, but correct DDF-file apcsmartups.xml v.99.
Waiting for your reply.
Very thanks for the support.
(CID:147196003)
Posted: 2020-07-05 08:45 PM
This answer was originally posted on DCIM Support by Jake Hiltz on 2019-07-17
Hi Spezialist,
Please visit this page: https://ddf.ecostruxureit.com/. After you search for something (anything), you can click the "request" button and report the issues there. Please include an SNMP walk of the device, plus a screenshot showing the errors.
Thank you for letting us know what needs to be fixed.
Jake
(CID:147196062)
Posted: 2020-07-05 08:45 PM
This answer was originally posted on DCIM Support by Jake Hiltz on 2019-07-17
Hi Spezialist,
Please visit this page: https://ddf.ecostruxureit.com/. After you search for something (anything), you can click the "request" button and report the issues there. Please include an SNMP walk of the device, plus a screenshot showing the errors.
Thank you for letting us know what needs to be fixed.
Jake
(CID:147196062)
Posted: 2020-07-05 08:45 PM
This comment was originally posted on DCIM Support by spezialist on 2019-07-17
Dear Jake Hiltz,
Ok, thanks for the answer: I'll let you know about the result.
Very thanks for the support.
(CID:147196072)
Posted: 2020-07-05 08:45 PM
This comment was originally posted on DCIM Support by spezialist on 2019-07-22
Dear Jake Hiltz,
Thanks for the help, I was able to create a request for modifying the DDF-file.
Very thanks for the support.
(CID:147197026)
Posted: 2020-07-05 08:45 PM
This answer was originally posted on DCIM Support by spezialist on 2019-09-21
Dear support,
I have to notify you, that unfortunately the same problem is observed in the new version of DCE-7.7.1 ☹️.
Very thanks for the support.
(CID:148771776)
Posted: 2020-07-05 08:45 PM
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