How to request DDF modification for Symmetra PX250/500?

[DCIM_Support]

This question was originally posted on DCIM Support by spezialist on 2019-07-17

---

Dear support,

Explain, please, how can I make a request DDF modification such as for Symmetra PX250/500? I could not find a simple way ☹️.

This is very necessary to do, since I discovered a lot of errors in the apcsmartups.xml v.103 DDF-file after installing DCE-7.7. The errors relate to the Symmetra PX250/500 UPS, and because of this I had to go back to the old, but correct DDF-file apcsmartups.xml v.99.

Waiting for your reply.

Very thanks for the support.

(CID:147196003)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Jake Hiltz on 2019-07-17

---

Hi Spezialist,

Please visit this page:  https://ddf.ecostruxureit.com/.  After you search for something (anything), you can click the "request" button and report the issues there.  Please include an SNMP walk of the device, plus a screenshot showing the errors.

Thank you for letting us know what needs to be fixed.

Jake

(CID:147196062)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-07-17

---

Dear Jake Hiltz,

Ok, thanks for the answer: I'll let you know about the result.

Very thanks for the support.

(CID:147196072)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-07-22

---

Dear Jake Hiltz,

Thanks for the help, I was able to create a request for modifying the DDF-file.

Very thanks for the support.

(CID:147197026)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2019-09-21

---

Dear support,

I have to notify you, that unfortunately the same problem is observed in the new version of DCE-7.7.1 ☹️.

Very thanks for the support.

(CID:148771776)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.