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How to Change Active Alarm Status to Resolved

EcoStruxure IT forum

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How to Change Active Alarm Status to Resolved

This question was originally posted on DCIM Support by Shaik Mahboob Ali on 2019-06-24


Hi Team,

Need support to remove  fake "Active Alarm" from UPS device through DCE system. Please see attach UPS device without any Active Alarm but still there is Active alarms in the history without resolved. Can we change status as "resolve" from "Active"  through any configuration change. Your quick reply is highly appreciated.

  

(CID:145851117)


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Re: How to Change Active Alarm Status to Resolved

This answer was originally posted on DCIM Support by spezialist on 2019-06-24


Dear Shaik Mahboob Ali,

From your comments:

...and i have change the ddf with correct one then my device alarm working perfectly but this alarm still exist as " Active and As per UPS device PPM there is no alarms & i have hidden it.

This means, that your changes to the DDF-file were not as correct as you think (there is an error in the DDF-file). To check this, you need to remove your problem device from DCE and discover it again.

Therefore, if there are really no alarms on your device, then you need to find your device on the DDF resource and make the corresponding Request modification. And then you will receive a truly correct DDF-file.

Hope this helps you.

With respect.

(CID:145851205)

See Answer In Context

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Re: How to Change Active Alarm Status to Resolved

This answer was originally posted on DCIM Support by spezialist on 2019-06-24


Dear Shaik Mahboob Ali,

I suspect that this is not fake alarms, but active alarms. Just someone has hidden them (hidden alarms are displayed in italics). To see them, you just need to click on the Show Hidden Alarms button as in my screenshot:

Since these alarms are active, you cannot simply give resolved status for understandable reasons. If the alarms are active, then you have problems on the device, and as long as you do not solve them there, the alarms will not be resolved.

Very thanks for the support.

(CID:145851138)

DCIM_Support
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Re: How to Change Active Alarm Status to Resolved

This comment was originally posted on DCIM Support by Shaik Mahboob Ali on 2019-06-24


Hi Thanks for your quick reply. Your are right but there was a problem with DDF of this device , as this same alarm was continuously triggering and i have change the ddf with correct one then my device alarm working perfectly but this alarm still exist as " Active and As per UPS device PPM there is no alarms & i have hidden it. so is there any way to clear this alarm.

(CID:145851171)

DCIM_Support
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388

Re: How to Change Active Alarm Status to Resolved

This answer was originally posted on DCIM Support by spezialist on 2019-06-24


Dear Shaik Mahboob Ali,

From your comments:

...and i have change the ddf with correct one then my device alarm working perfectly but this alarm still exist as " Active and As per UPS device PPM there is no alarms & i have hidden it.

This means, that your changes to the DDF-file were not as correct as you think (there is an error in the DDF-file). To check this, you need to remove your problem device from DCE and discover it again.

Therefore, if there are really no alarms on your device, then you need to find your device on the DDF resource and make the corresponding Request modification. And then you will receive a truly correct DDF-file.

Hope this helps you.

With respect.

(CID:145851205)

DCIM_Support
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Re: How to Change Active Alarm Status to Resolved

This answer was originally posted on DCIM Support by Haleem Malik on 2019-06-24


Hi Shaik,

If there is no any active alarm present physically at UPS web page then definitely it is DDF issue, send back to development team and ask them to amend.

 

BR,

Haleem Malik

(CID:145851323)

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