How can I modify the description in work orders?

[DCIM_Support]

This question was originally posted on DCIM Support by Shawn McGowan on 2018-02-12

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 When printing a work order it contains too much redundant information making a novel out of a patch cords run. I would like to export the information but when I do there is just too much and it confuses our vendors. I would like to be able to delete information in the description area of the tasks to simplify.

thanks

(CID:128755780)

[DCIM_Support]

This comment was originally posted on DCIM Support by Avinash A N on 2018-02-13

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Hi Shawn,

As of now there is no option to edit the description for a system task work orders. Only user task work orders are editable. 

Regards

(CID:128755970)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2018-02-13

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Hi Shawn,

As Avinash mentioned, the description filed cannot be edited. Please let me explain, when we are trying to Add/Move/etc a model, then by design the Description filed will display: 'action' 'model name' ...

ex.: Add ServerC to a certain rack:

Kind regards

(CID:128756156)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shawn McGowan on 2018-02-15

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I get that but if I print the work order it has too much information. Having the room/ row/... in every step is redundant and makes the work order lengthy. This really is evident when adding patch cords to the work order. If you have to go through 3 patch panels it is more confusing than helpful to the installers as they get lost in the details. Is there a better way to export work orders to make them more user friendly to the installers?

(CID:128757339)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-02-16

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Hi Shawn,

Many thanks for the comments. The text/path in the description filed is by design to uniquely identify the equipment being worked on, so any shorter version may not be unique any longer.

However, reports may be exported to writable/editable format, so manually could be modified (if that could help):

Kind regards

(CID:128757541)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shawn McGowan on 2018-02-15

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What would be considered a user task? patching a cable or mounting a server?

(CID:128757332)

[DCIM_Support]

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