HTTP 422 error when request for DDF file

[DCIM_Support]

hi team ,

There is always "HTTP/422: Unprocessable Entity" error when I request For a DDF file . I've tried it on Google Chrome and IE , but the same error occurs. pls see the screenshot below.

Another questions, I found I cannot get any existing DDF either ,when I click "I want it too" , an error notification will be displayed as below:

My colleague share the same version of browser with me but all go well for him . 

(CID:110794425)

[DCIM_Support]

Hello Eric,

I am sorry you face this problem, unfortunately I can't reproduce it, neither does your colleague according to your post.

The 422 error comes from Zendesk, could have been an outage. Would you please try again the "I want it too" after hard refreshing your browser? (If you are using mac press cmd+shift+r or ctrl+shift+f5 for windows for chrome browser).

Let me know of the results so I can assist you further.

(CID:110794555)

[DCIM_Support]

Hi Panagiotis,

Thanks for you response.

I've tried again after refreshing the web page , but the same error occurs .

I also log in DCIM support on my colleague's computer with my own account . The error is exactly the same with my computer showed . So I guess there must something wrong with My DCIM account . 

Any way , I am really appreciated for you help.

Eric 

(CID:110794629)

[DCIM_Support]

Hi Eric,

Since it might be individual problem, I have contacted you by email to investigate the case better. Of course, I will post any findings for other people to see.

(CID:110794676)

[DCIM_Support · Accepted solution]

As promised, there we go: 

Eric your email had a trailing whitespace making all requests to zendesk to fail with the above message. Unfortunately for me, zendesk doesn't provide much of information about the error and thus took me a while to figure out.

I updated part of code responsible for that to remove whitespaces by default 😀

Finally, have taken then initiative to update your email to remove that whitespace and create an "I want it too" request for you which you will find under your profile. If you don't want this device, please write so to the comment of the device in your profile.

Please accept this answer so others can benefit.

/Best

Panos

(CID:110795411)

[DCIM_Support]

Problem solved,  thank you very much for your help !

(CID:110795721)

[DCIM_Support]

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