Gateway -> ITA Cloud ?

[DCIM_Support]

This question was originally posted on DCIM Support by Everard Eduard on 2019-10-08

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Can I get the information from the devices into ITA cloud only having the IT-gateways (without IT Expert)?

(CID:149783414)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Jef Faridi on 2019-10-08

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Hi Eduard,

No you cannot, ITA (cloud) can get the data from the integrated ITE and not directly from a gateway.

Kind regards

(CID:149783445)

[DCIM_Support]

This comment was originally posted on DCIM Support by Everard Eduard on 2019-10-10

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Hi Jef,

What do you mean with integrated ITE?

    - integrated in what?

Regards,

(CID:149784025)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-10-10

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Hi Eduard,

ITA (cloud) can only get data from ITE and not directly from a gateway.

Kind regards

(CID:149784038)

[DCIM_Support]

This comment was originally posted on DCIM Support by Everard Eduard on 2019-10-14

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Hi Jef,

So at this customer we will need DCE (including Gateway) and Gateway NUC+ITA in parallel monitoring the same devices. How will IT Asset advisor react when it sees most of the devices twice?

Regards,

(CID:149784631)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-10-14

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Hi Eduard,

The discovery of the devices (send to cloud) they are based on unified ID, and not tied to DCE or Gateway, so not expecting to see the devices twice.

Kind regards

(CID:149784641)

[DCIM_Support]

This comment was originally posted on DCIM Support by Everard Eduard on 2019-10-15

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Hi Jef,

I will set it up in the coming month and give you the feedback.

Regards,

(CID:149785072)

[DCIM_Support]

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