Galaxy 7000 ups not communicating with DCE 7.2.2

[DCIM_Support]

(CID:89063735)

[DCIM_Support · Accepted solution]

Yes. There is an issue in 7.2.2 DCE with Galaxy 7000 UPSes.

You have to ask APC to give you appropriate patch.

7.2.0 was Ok, not sure about 7.2.4.

(CID:89063737)

[DCIM_Support]

Is it firmware related?

(CID:89063740)

[DCIM_Support]

It looks like it DDF related 🙂

(CID:89063743)

[DCIM_Support]

Nick, no. This is DCE version related. DCE 7.2.4 is ok.

(CID:89063748)

[DCIM_Support]

Roman, Good News about 7.2.4. Trying to resolve this issue (you know where) i compared DDF versions between 7.2.0 and 7.2.2 and found out that only MGE.ddf had newer version. That is what prompted the idea to try 7.2.0 🙂

(CID:89063754)

[DCIM_Support]

I will run a test with DCE 7.2.4 and come back to this forum.

(CID:89063751)

[DCIM_Support]

Hi Mudzimu, when commenting on an answer please use "add comment" instead of "your answer", that will help keep the thread in order. Thank you.

(CID:89064040)

[DCIM_Support]

Hello,

This issue was resolved in DCE 7.2.4. The issue was only present on 7.2.2 for 3rd party devices. There is a patch that can be applied to fix the issue on 7.2.2. 

The link for the patch is below: 

https://schneider-electric.box.com/s/y649mwel9y6wd3zv4reu

Regards,

B

(CID:89063756)

[DCIM_Support]

Just to give some feedback. I have tested the Galaxy 7000 with DCE v7.2.4 and it works ok. The sensor reading issue has been resolved as Breda put it to this forum.

(CID:89063761)

[DCIM_Support]

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