Faulty NetBotz Rack Monitor 550

[Mr.T]

Hi All,

I have a NetBotz Rack Monitor 550 that is showing "The device is offline due to a timeout or connection error" on DCE however when I view Device Sensors via DCE I can see all the sensors connected to the Main Appliance and the Sensor Pods however when I Log On to the NetBotz via Advanced View, there are no devices being displayed.

I have rebooted the Appliance by Power Cycling it and the problem still persists.

The NetBotz is in a remote site and I need to send out a resource to power cycle it.

When I try to Reboot it via Advanced view, the application hangs.

See screenshots below:

[Cory_McDonald]

Hello @Mr.T,

As an FYI, I am unable to see your images for some reason.

The NetBotz 550 went end of support in December 2018 and went end-of-sale in 2013.  The replacement models would be either the NetBotz 250A or NetBotz 750 depending on what features you require.  If you are having issues with Advanced View, I would start with troubleshooting the appliance and not concentrate on DCE at all for now.

The Appliance may be starting to have issues due to its age, but you can always try a factory reset (locally) and reconfiguring to determine if it is a hardware or software issue. If after a factory reset it is still not showing sensors or pods, likely it is something hardware related internally causing the issues.  If it starts working, you should be able to pick up and rediscover the NetBotz appliance (without deleting it) in DCE to reestablish communications (as long as the credentials are within DCE).

As you mentioned needing to get someone on-site due to a remote installation, you may wish to look into a replacement appliance that they could install when they visit to prevent multiple site visits.  Likely this appliance is going on 12 or more years old.

Kind Regards,

Cory

[Mr.T]

Hi @Cory_McDonald 

Thank you for your feedback.

The client has no budget to replace the NetBotz at the moment but hopefully soon. I could have the NetBotz shipped to me but I am avoiding running a Factory Reset on it because I have no Backup File to restore however I will have to motivate for a new NetBotz 750. We just do not have visibility on the Site anymore until this is resolved.

I have re-attached the screenshots.

Regards,

Tafadzwa.

[Cory_McDonald]

Hello @Mr.T,

My assumption based on the screen capture from Advanced view is that the internal pod hardware may have failed, but I haven't seen this specifically.

Regards,

Cory