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Posted: 2020-07-05 08:14 PM
This question was originally posted on DCIM Support by Akihiro Yamagami on 2019-06-25
Hello,
I tried to update EcoStruxure IT Gateway from EcoStruxure IT Web interface.
I pushed "Update" in the below but failed. Does anyone know what cause this?
I tried 2 cases using the "Update" button on EcoStruxure IT Web interface but both cases are failed.
Both cases are failed with the same error message.
[Others]
Regards,
Akihiro
(CID:145851449)
Posted: 2020-07-05 08:14 PM
This answer was originally posted on DCIM Support by Ralph Berrett on 2019-06-25
Akihiro Yamagami can you please go to the EcoStruxture IT Support page and in Help Center and "Submit a ticket"
Please include the Organization and Gateway Serial, these are needed to see history and gather logs, so we can diagnose this problem
(CID:145851897)
Posted: 2020-07-05 08:14 PM
This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-06-26
Hello Ralph,
Thank you for your support. I have posted the ticket right now. Please confirm.
Regards,
Akihiro
(CID:145851978)
Posted: 2020-07-05 08:14 PM
This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-06-28
(CID:146277164)
Posted: 2020-07-05 08:14 PM
This comment was originally posted on DCIM Support by Akihiro Yamagami on 2019-08-28
Just for sharing information.
I tried this upgrade Gateway from 1.6.1.9 to 1.6.2.14 (Windows). It also fails.
(CID:148343571)
Posted: 2020-07-05 08:14 PM
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