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Error connecting to the mount

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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Error connecting to the mount

This question was originally posted on DCIM Support by victor on 2017-09-13


Hi I am receiving an error when trying to do a backup restore.

using DCE 7.4.1

this type of restore has worked in the past, what can be wrong?

 

(CID:124527032)

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Re: Error connecting to the mount

This answer was originally posted on DCIM Support by Cory McDonald on 2017-09-13


Victor,

From what I can tell with the provided information, you will need to adjust some of your slashes in your path.  Some are forward slashes and some are reverse slashes.

Best Regards,

Cory

(CID:124527117)

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Re: Error connecting to the mount

This comment was originally posted on DCIM Support by victor on 2017-09-13


Hi Cory,

 

I don’t think the slashes are the problem, the path was the same before.

 

Reading some other posts lead me to believe the issue is with security settings.

Particularly with the NTLM setting.

 

The share where the backup file is, uses NTLMv2, and for some reason when trying to mount with NTLMv2, it will give the same error.

I created another VM with NTLMv1 and I am able to mount the share.

 

Problem I have is that I cannot keep a VM with NTLMv1.

 

Is there a setting on the DCE that I need to change so it can mount the share with NTLMv2 ?

(CID:124527184)

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Re: Error connecting to the mount

This comment was originally posted on DCIM Support by Cory McDonald on 2017-09-13


Victor,

In Version 7.4.1, you should have settings to change the security of the backup / restore settings.  These options were added in 7.3.X.  You can change them by selecting your backup within the list and clicking on Edit Backup.  There will be a drop-down asking for the for the security level.  

Did you ensure to update this since NTLMv1 was disabled on your systems?

Best Regards,

Cory

(CID:124527186)

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Re: Error connecting to the mount

This comment was originally posted on DCIM Support by victor on 2017-09-13


Editing the backup does not fix the problem, same error.

I copied the backup folder to the VM I created with NTLMv1, however when I try to restore from this new location, it does not see the files.

Question is, can you restore from a backup created in an older version 7.3.x to version 7.4.1?

or version 7.4.1 cannot see files from a previous version?

(CID:124527227)

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Re: Error connecting to the mount

This comment was originally posted on DCIM Support by Patrik Degerman on 2017-09-14


You can only restore to the same version as where the backup was created.

(CID:124527315)

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Re: Error connecting to the mount

This comment was originally posted on DCIM Support by victor on 2017-09-14


HI Cory, is there a way to restore to a previous firmware version? if I can bring the DCE to the same version as the backup, it may help resolve my issue.

(CID:124527877)

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Re: Error connecting to the mount

This comment was originally posted on DCIM Support by Cory McDonald on 2017-09-14


Victor,

Your local technical support can provide you with the necessary link to restore an old version of Data Center Expert on your appliance.  You would then have to set the IP address and then make the connection to your backup share and you should be able to see the backup from the same version you are then running.

Best Regards,

Cory

(CID:124527880)

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Re: Error connecting to the mount

This comment was originally posted on DCIM Support by victor on 2017-09-14


Cory,

I have the path to the 7.3.1 version, just need confirmation I can load it on top of the 7.4.1 version and it should work?

(CID:124527927)

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Re: Error connecting to the mount

This comment was originally posted on DCIM Support by spezialist on 2017-09-17


Hi victor,

Have you solved this problem or not?

With respect.

(CID:125208259)

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Re: Error connecting to the mount

This comment was originally posted on DCIM Support by Cory McDonald on 2017-09-18


victor,

You can use the 7.3.1 ISO and restore the appliance back to that version, just keep in mind that it will wipe anything that is currently on the server and put on a fresh copy of the 7.3.1 version of StruxureWare Data Center Operation.  You will then have to assign the network settings via the console using the username/password of apcsetup/apcsetup.

Best Regards,

Cory

(CID:125208845)

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Re: Error connecting to the mount

This answer was originally posted on DCIM Support by spezialist on 2017-09-13


Hi victor,

A similar topic on DCIM Support has been repeatedly discussed: unfortunately, at the moment the only solution as John Thompson said in the topic  is:

Only SMBv1 is supported on DCE at the monent, but there is a feature request to have support added for newer versions of SMB. As a workaround, you could use a NFS share instead.

With respect.

(CID:124527177)

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Re: Error connecting to the mount

This comment was originally posted on DCIM Support by Cory McDonald on 2017-09-13


spezialist,

This should not be the issue with this scenario as everything works fine with NTMLv1 enabled.  Therefore the SMB settings should not be an issue as they were not altered between the two scenarios.

Regards,

Cory

(CID:124527188)

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Re: Error connecting to the mount

This comment was originally posted on DCIM Support by spezialist on 2017-09-14


Hi Cory McDonald,

From victor's answer, I realized that his backup to Windows resource until recently worked normally with the initial settings in the DCE-server. He did not change these settings in the DCE-server. At the same time, after a while, its backup to Windows resource stopped working. Therefore, I concluded that some changes were made on the Windows resource side and in particular the disabling of NTMLv1 with the forced use of exclusively NTMLv2 due to security risks.

victor, did I understand you correctly?

With respect.

(CID:124527457)

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Re: Error connecting to the mount

This comment was originally posted on DCIM Support by victor on 2017-09-14


Hi Spezialist, you are correct, the changes was made on the Windows resources to MTMLv2 due to security risks.

(CID:124527876)

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🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.