Error Re-install SW Portal - Postgres complaining

[DCIM_Support]

Here's my case:

SW portal was installed on my PC, but I had to remove it.

To reinstall, the first attempt did not work out. Our support colleagues here helped with some tips:

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Erro reported by "validateuser.exe". I tried the highlighted command (orange)...

using config_param.txt:

Tried manual instalation:

The problem is password incorrect, equal first error on SW Portal setup.

These were my attempts, I need help.

(CID:126177916)

[DCIM_Support]

Hi Willian Ferreira, thanks for posting. Sorry to hear you're having trouble. Let's hope you find your answer here. 

Kind regards Ditte

(CID:126178269)

[DCIM_Support · Accepted solution]

Hi Willian,

There are at least two reasons that I guess your installation on this workstation may not work. Portal works best with its shipped JAVA and Postgreqsl, most likely you have a newer java version running on your laptop, and apparently you have own/another postgresql installation (which I'm not sure if it is supported).

You might need to remove/uninstall the current installation as describe here: , and then let the Portal installer to install whatever is needed including it's shipped JAVA and PostgreSQL.

However, it is recommended to use a dedicated host/server for Portal installation and not use corporate pc/laptop, since at least you would not wish to 'downgrade' your java version. 

Kind regards

(CID:126178378)

[DCIM_Support]

Hi,

sometimes I have had the same issue, try to delete manually all the folders included  in the Stuxureware Portal directory in your computer. Maybe you will have to stop some services to delete all the folders.

At least, after all the folders were deleted, I could reinstall Portal.

Regards.

(CID:128749488)

[DCIM_Support]

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