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Hi EcoStruxure IT support team,
1. For some unknown reason, EcoStruxure IT mobile app for Android (v. 1.0.50) has not receive a Daily push for the last 6 days, although the critical alarms for these days were:
2. In addition, when there is an alarms from devices not upgraded to Asset Advisor (not are Premium devices), there are no alarms notification. In my screenshot above, you can clearly see two critical alarms and you can not see any alarm notifications about this. I want to note that in the mobile app settings push notifications is not disabled:
3. The most important thing is that if there are alarms from devices upgraded to Asset Advisor (Premium devices), no incidents are created and there are no alarm notification!
All the above I checked on different smartphones under different accounts and for different gateway configurations (with SxW DCE-7.5.0 and with EcoStruxure IT GW-1.3.4.6).
I hope for quick help in solving this bug.
Very thanks for the support.
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Dear Jacob Just,
First, thanks for the answer.
1. The good news: I today again checked whether incidents are created for Premium upgraded devices. I can confirm that yes, incidents are successfully created. It is very good š.
The bad news is that I found a new bug in the latest EcoStruxure IT Android mobile app ā¹ļø.
The essence of the bug: Incidents incorrectly display the duration of the alarm.
For example, the alarm occurred at 13:49 (local time). Only after 8 minutes an incident was created for this alarm, i.e. at 13:57 (local time). At 14:05 (local time), the alarm was successfully closed, and after 2 minutes at 14:07 (local time) an incident was closed on this alarm.
Thus, the real duration of the alarm was only 16 minutes (from 13:49 to 14:05). But in the Android mobile app, we see an 1 hour, for example as on the explanatory screenshots:
I hope I have very clearly explained the essence of this bug.
2. Regarding Alarm notifications from not Premium upgraded devices: you answered on my question. But I and the DCIM community want, that about these and similar changes in the EcoStruxure IT digital service, somewhere notified. I think this is a good practice when working with end customers of digital services š.
3. And what about the Daily push? Or now the Daily push will be sent only in case of alarms from Premium upgraded devices during the last day?
4. And one more important question: I would like to receive Alarm notifications from different devices (as a rule it's native Schneider Electric rack ATS, rPDU, PDU and so on) as before. But if you look at the latest Android mobile app, you can see that they can not be Premium upgraded. I.e. in the list of these devices there is no "green crown", and the corresponding tab is gray, unlike devices that can be potentially Premium upgraded. This is clearly seen in the screenshot below:
How to solve this problem?
Very thanks for the support.
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