EcoStruxure IT forum
A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:20 PM
This question was originally posted on DCIM Support by spezialist on 2018-05-30
Hi all!
I use latest version 1.0.45 of the EcoStruxure IT mobile app for Android and DCE-7.5.0 software. The DCE-server is connected to the cloud service EcoStruxure IT and through the mobile app I can see the status of the Symmetra PX250/500 UPS's.
But in the mobile app, probably because of the bug, the power factor measurement unit is displayed as "Unknown":
Can someone from the support team explain the reason for this?
Very thanks for the support.
(CID:131967445)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:20 PM
This answer was originally posted on DCIM Support by Alastair Macleod on 2018-06-04
Hi,
I don't have a definitive answer, but for me this looks like a bug where the app is trying to display units (kW, mm, cm etc...) for the reading, but because PF doesn't have any "units" it's displaying unknown instead.
i could be entirely wrong but that's how i interpret it!
(CID:132648180)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:21 PM
This comment was originally posted on DCIM Support by spezialist on 2018-06-04
Dear Alastair Macleod,
That's why I created this topic to hear support team and have hope that this bug will soon be fixed 😀.
In addition, the above bug is inherent in all numeric device sensors from DCE, that do not have a unit of measurement (for example, the number of batteries or the level of redundancy of the UPS etc).
With respect.
(CID:132648209)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:21 PM
This comment was originally posted on DCIM Support by klaus jakobsen on 2018-06-18
Hello.
I've created a task for the team to fix this bug.
Best regards
Klaus
(CID:132653847)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:21 PM
This comment was originally posted on DCIM Support by spezialist on 2018-06-18
Ok, thanks for the feedback.
(CID:132653856)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 06:21 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.