EcoStruxure IT mobile app: UPS power factor measurement unit is "Unknown"?

[DCIM_Support]

This question was originally posted on DCIM Support by spezialist on 2018-05-30

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Hi all!

I use latest version 1.0.45 of the EcoStruxure IT mobile app for Android and DCE-7.5.0 software. The DCE-server is connected to the cloud service EcoStruxure IT and through the mobile app I can see the status of the Symmetra PX250/500 UPS's.

But in the mobile app, probably because of the bug, the power factor measurement unit is displayed as "Unknown":

Can someone from the support team explain the reason for this?

Very thanks for the support.

(CID:131967445)

[DCIM_Support]

This answer was originally posted on DCIM Support by Alastair Macleod on 2018-06-04

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Hi,

I don't have a definitive answer, but for me this looks like a bug where the app is trying to display units (kW, mm, cm etc...) for the reading, but because PF doesn't have any "units" it's displaying unknown instead.

i could be entirely wrong but that's how i interpret it!

(CID:132648180)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-06-04

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Dear Alastair Macleod,

That's why I created this topic to hear support team and have hope that this bug will soon be fixed 😀.

In addition, the above bug is inherent in all numeric device sensors from DCE, that do not have a unit of measurement (for example, the number of batteries or the level of redundancy of the UPS etc).

With respect.

(CID:132648209)

[DCIM_Support]

This comment was originally posted on DCIM Support by klaus jakobsen on 2018-06-18

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Hello.

I've created a task for the team to fix this bug.

Best regards 

Klaus

(CID:132653847)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-06-18

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Ok, thanks for the feedback.

(CID:132653856)

[DCIM_Support]

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