Duplicate devices listed in struxureon.com/manage and StruxureOn app?

[DCIM_Support]

This question was originally posted on DCIM Support by spezialist on 2017-12-01

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Hi support team,

It seems that we (see also Jeff James similar questions on pages How Data Center Expert users can connect devices to EcoStruxure IT and Troubleshooting) have discovered a small bug, that has recently taken place in struxureon.com/manage and StruxureOn app (but not in StruxureOn GW software): some devices (regardless of type and model, i.e. in random order) are listed twice.

Can someone confirm our observations?

Thank you very much for your support.

(CID:126183329)

[DCIM_Support]

This comment was originally posted on DCIM Support by Ditte Drewer Mathiasen on 2017-12-04

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Hi spezialist, thanks for sharing.😀 Let's hope you find your answer here.

Kind regards Ditte 

(CID:126183978)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Jesper Bjerregård on 2017-12-18

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Hi spezialist

We have in rare occasions seen duplicated devices. We have correct this and your system should now show the right number of devices.

Thanks

Jesper

(CID:126882795)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2017-12-18

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Dear Jesper Bjerregård,

Thank you for your support: indeed, the problem has been successfully resolved.

In addition, managing the hierarchy of devices has become more convenient: the device names are now displayed completely, rather than abbreviated 😀.

Very thanks for the support.

(CID:126882845)

[DCIM_Support]

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