Door Handle - Forced Entry Alarm Problem

[DCIM_Support]

One of my badge door handles reports a 'forced entry' alarm every time I use either the key or a proximity card and then refuses to lock.  Here are the logs:

02/22/2019	15:03:09	Door 2 opened.
02/22/2019	15:03:09	Door 2 forced entry.
02/22/2019	15:03:02	Door 2 unlocked by registered user xxxx xxxx - Card access.

I've rebooted the NetBotz 250 and the lock returns to blue status and is physically locked.  The next time I open the lock it repeats the above problem and will not lock.  The LED is flashing pink and blue.  

Anyone have any suggestions?

Thanks

(CID:140708827)

[DCIM_Support]

Also of note... when I attempt to lock the door via the web interface I receive the following message:

The door 2 and handle are not closed!

The door and handle are both closed when I initiate the lock request.  Also, the door sensor indicates that the door is closed.

(CID:140708868)

[DCIM_Support]

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