Device still showing in ITE

[jo.emmens]

I have a device that has been deleted from the Gateway however it is still showing in ITE. I cannot find a way to remove the device from ITE that is no longer showing on the gateway.

Any help gratefully received.

Thanks

[JLehr]

Hi @jo.emmens,

It's hard to determine what is happening without knowing more details. Support can help you. Please submit a request here.

Best,

Jackie

[jo.emmens · Accepted solution]

Thank you I have now submitted a support request.