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Device status may be inaccurate because an attempt to transfer a device definition file (DDF) failed. - SYCF160KH-Symmetra PX

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DCIM_Support
Picard DCIM_Support
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Posted: ‎2020-07-05 10:20 PM . Last Modified: ‎2024-04-03 12:30 AM

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Posted: ‎2020-07-05 10:20 PM . Last Modified: ‎2024-04-03 12:30 AM

Device status may be inaccurate because an attempt to transfer a device definition file (DDF) failed. - SYCF160KH-Symmetra PX

Hello, Our customer have a problem with their UPS devices. They get "Device status may be inaccurate because an attempt to transfer a device definition file (DDF) failed." alarm for every UPS. I know there are a lot of post about this but couldn't find a solution. They opened their FTP SCP ports. We configured the device file transfer settings. But still get the same alarm. They have 

SYCF160KH-Symmetra PX and SY500K500DL-PD UPS. Expert version is 7.4.3. Any ideas how to solve it? And how can I find firmware upgrades for the UPS? There is a website but it looks outdated and I couln't find upgrades for UPSes.

Thanks in advance,

(CID:149291135)

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DCIM_Support
Picard DCIM_Support
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Posted: ‎2020-07-05 10:20 PM . Last Modified: ‎2024-04-03 12:30 AM

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Posted: ‎2020-07-05 10:20 PM . Last Modified: ‎2024-04-03 12:30 AM

Dear Erhan Yasar,

This is a long-known problem, that requires updating NMC2 firmware (not UPS firmware).

For example, from the latest Release Notes DCE v7.7.1.pdf:

What NMC2 firmware do the above UPSs have?

To obtain the latest NMC2 firmware for the above 3phUPSs, you need to contact the =SE= local technical support service.

With respect.

(CID:149291165)

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Posted: ‎2020-07-05 10:20 PM . Last Modified: ‎2024-04-03 12:30 AM

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Posted: ‎2020-07-05 10:20 PM . Last Modified: ‎2024-04-03 12:30 AM

Dear Erhan Yasar,

Please tell us, were you able to solve your problem or not?

With respect.

(CID:151062381)

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Posted: ‎2020-07-05 10:20 PM . Last Modified: ‎2023-10-22 01:53 AM

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Posted: ‎2020-07-05 10:20 PM . Last Modified: ‎2023-10-22 01:53 AM

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This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

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