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Posted: 2020-07-0510:20 PM
Device status may be inaccurate because an attempt to transfer a device definition file (DDF) failed. - SYCF160KH-Symmetra PX
This question was originally posted on DCIM Support by Erhan Yasar on 2019-09-23
Hello, Our customer have a problem with their UPS devices. They get "Device status may be inaccurate because an attempt to transfer a device definition file (DDF) failed." alarm for every UPS. I know there are a lot of post about this but couldn't find a solution. They opened their FTP SCP ports. We configured the device file transfer settings. But still get the same alarm. They have
SYCF160KH-Symmetra PX and SY500K500DL-PD UPS. Expert version is 7.4.3. Any ideas how to solve it? And how can I find firmware upgrades for the UPS? There is a website but it looks outdated and I couln't find upgrades for UPSes.