Device offline due to problem with SSL Certificate

[DCIM_Support]

This question was originally posted on DCIM Support by Francis Thong on 2019-09-01

---

Hi,

Recently our DCE is getting a lot of communication error due to SSL Certificate Error problem which I believe it is due to expired SSL certificate for Netbotz device.

May I know how can I resolve the issue without having to delete it from the DCE and rediscover it again.

Regards,

Francis

(CID:148344579)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2019-09-01

---

Dear Francis Thong,

From your question:

Recently our DCE is getting a lot of communication error due to SSL Certificate Error problem which I believe it is due to expired SSL certificate for Netbotz device.

If you have such a suspicion, then check it out. How to do this is described in Viewing and working with SSL certificates in depth.

If your suspicions are justified, then you need to generate new certificates on the side of NetBotz devices. If you mean NetBotz-4.x appliances, then how to do this is described in Creating a Certificate Signing Request (CSR).

I hope this helps you a lot.

With respect.

(CID:148344584)

[DCIM_Support]

This comment was originally posted on DCIM Support by Francis Thong on 2019-09-01

---

In the CSR document, it states that 

"Be sure the appliance is registered with DNS and you can ping it by Fully Qualified Domain Name (FQDN)"

How to do it without the FQDN ?

(CID:148344596)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-09-01

---

Dear Francis Thong,

If your NetBotz appliance is not registered even on the local DNS (i.e., it responds only by IP-address, not by hostname or FQDN), then it is also possible to generate a certificate (self-signed). And such a certificate will also be valid and can be successfully imported into DCE software.

With respect.

(CID:148344598)

[DCIM_Support]

This comment was originally posted on DCIM Support by Francis Thong on 2019-09-01

---

So what is the step to generate a certificate for Netbotz using IP address only ?

(CID:148344601)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-09-22

---

Dear Francis Thong,

Please tell us, were you able to solve your problem or not?

With respect.

(CID:148771887)

[DCIM_Support]

This comment was originally posted on DCIM Support by Francis Thong on 2019-09-23

---

No the issue is still unresolved. I need detail instruction showing me how to do it.

As mentioned previously, the NetBotz is not registered on local DNS. It responds only by IP.

(CID:148772087)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.