Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84668members
354058posts

Definition File (DDF) Transfer Failure

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

Solved
DCIM_Support
Picard
Picard
0 Likes
5
424

Definition File (DDF) Transfer Failure

This question was originally posted on DCIM Support by Morten Skjonhaug on 2019-08-15


Hi,

One of my customer get this error messages in DCE 7.6.0 after upgrade of AP9635ch to latest version in a G7000 - Definition File (DDF) Transfer Failure.

Before he upgraded everything was working ok.

Is this a known fail and is there a solution for this ?

 

Best regards

Morten

(CID:147784797)


Accepted Solutions
DCIM_Support
Picard
Picard
0 Likes
1
424

Re: Definition File (DDF) Transfer Failure

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-08-15


Hi Morton,

Yes, the DDF file transfer error is quite well known and is addressed in the following k-base:

http://www.apc.com/us/en/faqs/FA177004

 

Thanks,

Steve

(CID:147784814)

See Answer In Context

5 Replies 5
DCIM_Support
Picard
Picard
0 Likes
1
425

Re: Definition File (DDF) Transfer Failure

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-08-15


Hi Morton,

Yes, the DDF file transfer error is quite well known and is addressed in the following k-base:

http://www.apc.com/us/en/faqs/FA177004

 

Thanks,

Steve

(CID:147784814)

DCIM_Support
Picard
Picard
0 Likes
0
424

Re: Definition File (DDF) Transfer Failure

This comment was originally posted on DCIM Support by Morten Skjonhaug on 2019-08-15


Thanks Steve,

I will check this 😀

 

Thanks 

Morten

(CID:147784855)

DCIM_Support
Picard
Picard
0 Likes
0
424

Re: Definition File (DDF) Transfer Failure

This comment was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-08-15


Dear Morten,

May I know the current NMC firmware version?

What was the previous firmware which the Customer was using? 

Are you able to launch the web interface of the UPS NMC and able to see all the parameters correctly?

Is the FTP port disabled between DCE and UPS NMC IP address? As suggested by Steve already, please follow the k-base instructions. 

Regards,

Bala

(CID:147784844)

DCIM_Support
Picard
Picard
0 Likes
0
424

Re: Definition File (DDF) Transfer Failure

This comment was originally posted on DCIM Support by Morten Skjonhaug on 2019-08-15


Thanks for feedback Bala.

The NMC card have connection with DCE and it is possible to login to the web interface.

I will check if the SSH under SCP is checked out.

Best regards

Morten

(CID:147784854)

DCIM_Support
Picard
Picard
0 Likes
0
424

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.