Data Center Operations will not let me delete racks

[DCIM_Support]

This question was originally posted on DCIM Support by Shaun Rose on 2019-02-28

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I am trying to delete racks not used and it says that I don't have capacity licenses

(CID:140709338)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2019-02-28

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Hello Shaun, you are seeing that error when you try to delete racks (you don't have capacity licenses)?

I assume you are in planning mode, and the room is unlocked when you're trying to delete the device?

If you login to the DCO web client (https://<dco-server-ip/) and view the licenses tab are your licenses active? If you are over your allowed license count you'd need to delete enough racks to get yourself under your allowed rack count before you can save your changes.

Regards

Greg Sterling

(CID:140709551)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2019-03-08

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Hi Shuan, (Shaun Rose)

Do you still have the issue? if yes, have you checked your license details as Greg suggested.

Based on the description, it might be license keys (such as Operation and Capacity) are in balance, and perhaps the lower license key being the deciding factor. If you wish and can provide the copy of the backup file, then I can take a look and see what might be the issue?

I can send you an invite to my =S= box, so the data safely can be provided to me?

Kind regards

(CID:144311935)

[DCIM_Support]

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