Data Center Expert

DCIM_Support · ‎2020-07-04

Dear I downloaded the free version of the DCE and installed a Netbot 570 device to which I connected a PDO 160 camera, however, within the monitoring software I can see the Netbotz configured but when I go to the surveillance tab I can not see the camera, I understand that the free version allows the monitoring of a camera. Can you help me?

DCIM_Support · ‎2020-07-04

I believe the Surveillance perspective only works if you license it. You can, however, view a NetBotz camera from the Monitoring perspective, by right-clicking the camera pod in the Device View or Map, select View Device Sensors, and clicking the Camera tab. That will give you a live view.

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DCIM_Support · ‎2020-07-04

Dear Fady Iskandar,

Please show a screenshot from the DCE software and APC Advanced View software with your problem. And then you will be helped much faster 😀.

With respect.

DCIM_Support · ‎2020-07-04

ok Thanks.

DCIM_Support · ‎2020-07-04

I believe the Surveillance perspective only works if you license it. You can, however, view a NetBotz camera from the Monitoring perspective, by right-clicking the camera pod in the Device View or Map, select View Device Sensors, and clicking the Camera tab. That will give you a live view.

DCIM_Support · ‎2020-07-04

Thanks for the help, I already did it and if it works in this way, however, I would like to be able to visualize the camera from the surveillance perspective. Download the free version 7.5.0 of the DCE and have a POD camera license, I do not understand why I can not see it from the perspective of Surveillance

DCIM_Support · ‎2020-07-04

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