Data Center Expert 7.8.0 - Backup Failed

[shemil_usman]

Hi,

We are trying to save DCE version 7.8.0 Backup to a Windows 2019 Datacenter Server, but the backup is failing. The DCE Server is successfully mounting the backup folder and Configuration backup process is starting and after sometime showing "Failed". please advise how to fix the issue.

Please find attached the snapshots and nbc logs for your review.

Thanks

Shemil

[Anonymous user]

Hi Shemil,

Looking at the information provided I'd be assuming that it is related to either the network or possibly some security software on the server.

Is the DCE server on the same subnet as the share? If not can you test with a local server.

Can all security software on the server be disabled for a test or a "clean" Window server deployed for testing?

-Gavan 

[shemil_usman]

Hi Gavan,

The network connection is perfect and no security software is installed on the backup server. Also no firewall is there.

The backup server and DCE server is in the same subnet.

We are trying all possible but backup won' start.

Regards

Shemil

[Anonymous user]

Hi Shemil,

I see that you've created a support case as well so I recommend you proceed with that.

-Gavan

[KevinK]

Hi,

We have a similar issue at one of our clients and would be interested in the resolution. 

Both DCE 7.8.0 and File Server are on the same domain and subnet. We are able to mount the drive successfully and have verified that there is sufficient storage but the back up runs for a few seconds and it then fails. We have tried both a configuration backup and a full backup and both are not successful.

Kevin

[jzurera]

Hi, we have the same issue. Did you find a solution?

[Cory_McDonald]

Hello @shemil_usman,

I know this is an older post, but wanted to comment here on the likely solution that would need to be implemented by support in case any others come across this same issue.

I have seen this specific issue in the past: 

11/26/20 11:49:37.516 ERRR - Backup Log: rsync: close failed on "/data/mount/backup/backup_DCIM_20201126114737_7.8.0/opt/netbotz/data/ddfs/modbus/.ActivePower_Series300.xml.M8ZT7a": Input/output error (5)

This will be a file that technical support would need to delete as there appears to be an issue with transferring the single file over to the Windows Server.  It should be a duplicated file and there should be another one of the server that is ActivePower_Series300.xml that will ensure that your devices are still continued to be monitored.

Support can verify if this is the issue and issue a correction or do additional investigation if needed, but any fix with this error must go through technical support for correction through a remote session (support contract required).

Kind Regards,

Cory